Customer Service Representative

6 days ago


Daventry, Northamptonshire, United Kingdom ECS Resource Group Ltd Full time

Company: ECS Recruitment Group Ltd

Job Title: Customer Service Representative

Contract Duration: 6 months (Ending on October 31st)

Location: Daventry

Your responsibilities in the role:

  • Managing customer relationships and being the main contact for all queries and issues.
  • Maintaining relationships with Premium Accounts by anticipating their service needs.
  • Handling customer transactions related to order management, order status, backorders, and proofs of delivery.
  • Updating customer portals with any order issues.

Key Responsibilities:

  • Reviewing purchase order requirements to ensure compliance with terms and conditions.
  • Liaising with the business on customer relationship management through Salesforce functionalities.
  • Preparing and reviewing reports and dashboards internally and externally.
  • Participating in meetings with clients to discuss service processes.
  • Analyzing service processes and driving improvements.
  • Collaborating with internal teams and stakeholders for service quality and issue resolution.
  • Participating in customer meetings to identify areas for improvement.

Skills and Experience:

  • Bachelor's degree or higher from an accredited institution.
  • Minimum 3 years of professional experience.
  • Strong ERP and CRM system skills (SAP and Salesforce desirable).

Further information will be provided upon application.



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