Service Delivery Lead

2 weeks ago


UK, United Kingdom HM Land Registry Full time
We have an excellent opportunity for a Service Delivery Lead to join our Service Delivery Directorate.

Through your inspirational leadership, you will lead teams to deliver the service, driving a high-performance culture that meets the needs of our people, our customers, and our stakeholders.

You will support the Head of Service in the delivery of organisational objectives through the successful development of our expert people, implementation of transformational change and the role modelling of HM Land Registrys culture, values, and leadership behaviours.

Location : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN
Salary : £56,943
Contract type : Permanent
Working pattern : Full-time
Benefits : Competitive

Job description

As a visible leader across HM Land Registry, you will be responsible for supporting change and creating an environment that supports and enables the development of peoples capabilities, talent management and succession planning in a range of disciplines/professions within and across service lines.

You will build leadership capability through coaching and providing support to Leaders to enhance their leadership skills, enabling them to lead through people to achieve improved performance outcomes at every level, whilst challenging their thinking to progress both performance and culture.

You work collaboratively with Heads of Service Delivery and Service Lead colleagues, across boundaries and with the other key leads in the Service Line to support the delivery of strategic priorities. You also have accountability for sustaining high performance to deliver against service standards; and can create a clear focus on delivering the best possible service for our customers.

Working closely with your Service Improvement Lead, you identify and resolve service efficiencies, ensuring your leaders to deliver the expected benefits from Service Improvements and transformation initiatives and that they are fully realised.

For more information about the role, please see the attached candidate pack.

Person specification

To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business service standards and KPIs.

You can analyse business insights and data and solve problems with significant business and people impacts, driving continuous improvement, seeking to achieve both effectiveness and consistency.

You have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential.

You may have experience of the following: Service Delivery Manager, Operations Delivery Lead, Service Operations Manager, Service Performance Manager, Customer Experience Lead, Service Excellence Manager, Operational Effectiveness Lead, Service Improvement Manager, Delivery Excellence Lead, Customer Service Manager, etc.

REF-214 046

ADZN1_UKTJ


  • Service Delivery Lead

    18 hours ago


    London, UK, UK, United Kingdom Insight Global Full time

    Insight Global is hiring for an experienced Service Introduction Delivery Lead for a leading telecommunications client. This individual will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the client. This will be apart of the transformation organisation, but will also contribute to Service Improvement...

  • Delivery Lead

    5 days ago


    UK, UK, United Kingdom Computappoint Full time

    DELIVERY LEAD | CONTRACT | LONDON This role is ideal for an ambitious, self motivated and driven individual who enjoys taking a proactive approach to delivering projects. Our client, a high profile financial services organisation who are looking for innovate ways to enhance business would like to bring an experienced, modern thinking delivery lead onboard on...

  • Agile Delivery Lead

    3 days ago


    UK, UK, United Kingdom Clinigen Full time

    Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people headquartered in the UK with global...


  • Keynsham, UK, Bristol, United Kingdom IVC Evidensia Full time

    Healthy animals and happy owners – that’s the goal.We are IVC Evidensia, and we are on a mission to build the world’s best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally. We are looking for a Regional Finance Service Delivery Lead to join us in our mission and be an integral...


  • UK, UK, United Kingdom Better Days Recruitment Full time

    My client is looking for an experienced Agile Delivery Lead to join them as part of a major digital transformation.The organisation is adopting a Scaled Agile approach and The Senior Delivery Lead will help to set up, optimise and mature the working practices.The Senior Delivery Lead will need to have experience implementing Scaled Agile within an enterprise...


  • London, UK, UK, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Title: IT Service Delivery ManagerPosition Type: Full-TimeLocation: London W1U 8ED. Hybrid work model (3 days/week on-site initially).JOB DESCRIPTION:We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital transformation.This is...


  • Watford, UK, Hertfordshire, United Kingdom Addition+ Full time

    We are currently recruiting for one of the UK’s Leading FMCG companies, for the role of a Delivery Service Manager. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere,...


  • Brentford, UK, West London, United Kingdom La Fosse Full time

    Content Delivery Lead (CONTRACT) Duration: 12 months + extensionLocation: Hybrid, West London 2 days per week Day rate: DOEWe are searching for a Content Delivery Lead who will be responsible for optimising delivery solutions and evolving content standards, making it easier to deploy content which will be engaging and customer-focused. Relevant industry...


  • Solihull, UK, West Midlands, United Kingdom neoci Full time

    We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Service Delivery Manager to the team.Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we...


  • Manchester, UK, Greater Manchester, United Kingdom Mirai Talent Full time

    Service Delivery DirectorNorth West with - Hybrid Working and flexibility Company Overview:This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes. These offerings are tailored to meet specific and current industry needs, fully funded by the Apprenticeship Levy, and delivered...


  • UK, UK, United Kingdom TalentHawk Full time

    Contract Azure Service Delivery Manager - Remote - up to €435 per day (European client)Do you have a passion for cloud technology and a proven track record of delivering exceptional customer service? Are you looking for a fast-paced, contract role where you can leverage your expertise in Azure to drive successful client outcomes?We are seeking a highly...


  • UK, UK, United Kingdom Sentinel Full time

    Head of Digital Client Service Delivery / Senior Product Manager / Senior Project ManagerLocation: Remote, United KingdomContract Type: PermanentSchedule: Full Time, 37.5 Hours per WeekAre you ready to drive digital transformation at a leading UK accountancy firm? We’re seeking a dynamic Head of Digital Client Service Delivery to revolutionize the...


  • UK, UK, United Kingdom Mastek Full time

    Job Designation: Oracle Service Delivery ManagerJob Type: PermanentJob Location: England, UKCore Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects • Knowledge on...


  • UK, United Kingdom National Highways Full time

    Your new roleNational Highways Digital Services are embarking on a multi-million pound transformation programme that willenable us to transform the way it operates by delivering digital, data and technology services for the operational technology estate that supports the national road traffic system.To ensure we have the right capability and capacity, we are...


  • Reading, UK, Berkshire, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Tech Delivery Lead

    3 days ago


    Bromley, UK, South East London, United Kingdom Pontoon Solutions Full time

    Delivery LeadBromley or Camberley - Hybrid12 month contractParticipate in Risk and Control projects to ensure delivery dates remain on target.A primary focus will be Vendor Management – gathering statuses from vendor managers, Risk leads, and preparation of Risk documentation in relation to vendor escalations for presentation at Senior Management...


  • Slough, UK, Berkshire, United Kingdom Mackenzie Jones Full time

    Services Delivery Project Manager Paints and Performance Coatings category Hybrid role – 3 days in Slough12 Months FTCCompetitive salary, plus benefits and bonus up to 5%The opportunity:Mackenzie Jones is delighted to have partnered with AkzoNobel, a multinational company which creates paints and performance coatings for both industry and consumers...


  • UK, UK, United Kingdom RedCat Digital Full time

    Service Delivery Manager – SaaS Products18 months ContractStart: ASAPRate: £170/day / £850/week - Inside IR35Location: London Office / Hydrid - Commuting to London 2 days a week, 3 days WFH (No remote)We are currently searching for a forward thinking, Outbound Service Delivery Manager to join this well-known fintech business within the Service Delivery...

  • Delivery Manager

    3 days ago


    UK, UK, United Kingdom Oliver Bernard Full time

    Delivery Manager - Market Intelligence Platform - London - up to £65,000 - Hybrid - One day per week onsiteDelivery Manager role for a leading market intelligence and research platform used by businesses across the finance, retail, energy and media sectors.The Delivery Manager will be will play a pivotal role in the development across SaaS and internally...

  • Delivery Consultant

    5 days ago


    UK, UK, United Kingdom Fruition IT Full time

    We are looking for Delivery Consultants/resourcer's who are ready to start their career within the recruitment industry and join Fruition IT at an exciting period of growth for our business. There are exciting opportunities to join our well-established team, where you will have the opportunity to recruit for our existing clients. This includes some of...