Appeals & Representations Officer
2 months ago
South East London
My client is recruiting for a Appeals & Representations Officer based within the local Authority in South East London and the surrounding area.
Responsibilities
To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors.
To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear mannerRequirements
Excellent communication skills both in writing and verbally
Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance.
Knowledge of the back office process for enforcement of parking and traffic penalties.
Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation
Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Contract
Initial 3 to 6 month ongoing contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday
8:45 - 17:00
Hybrid
council experience
As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting.
for immediate consideration please apply
-
Appeals & Representations Officer
2 months ago
South East London, Greater London, United Kingdom Vox Network Consultants Full timeRepresentations Officer South East London My client is recruiting for a Appeals & Representations Officer based within the local Authority in South East London and the surrounding area.ResponsibilitiesTo investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of...
-
Appeals & Representations Officer
2 months ago
East Sheen, Greater London, United Kingdom Vox Network Consultants Full timeRepresentations Officer South East London My client is recruiting for a Appeals & Representations Officer based within the local Authority in South East London and the surrounding area.ResponsibilitiesTo investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement...
-
Parking Representations and Appeals Officer
5 months ago
London, United Kingdom Akton Recruitment Full time**Parking Representations and Appeals Officer** **Uxbridge** **Job Role** Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices. Deliver a range of complex technical and core administrative tasks to ensure all statutory documents, challenges,...
-
Parking Representations and Appeals Officer
3 months ago
West London, United Kingdom Colbern Limited Full timeRepresentations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices. Ability to work flexibly to meet the needs of the service, including working with other teams and at other locations within the borough, as and when required. 405005-2631-2487 NCD Parking...
-
Parking Appeals and Representations Officer
2 days ago
City of London, United Kingdom Carrington West Full timeJob Summary:Carrington West is seeking a highly skilled Parking Appeals and Representations Officer to join our team. As a Parking Appeals and Representations Officer, you will be responsible for investigating parking appeals and representations, enforcing PCNs (penalty charge notices) where applicable, and managing statutory and non-statutory complaints.Key...
-
Parking Appeals and Representations Officer
2 days ago
City of London, United Kingdom Carrington West Full timeJob Summary:Carrington West is seeking a highly skilled Parking Appeals and Representations Officer to join our team. As a Parking Appeals and Representations Officer, you will be responsible for investigating parking appeals and representations, enforcing PCNs (penalty charge notices) where applicable, and managing statutory and non-statutory complaints.Key...
-
Representations Officer
2 hours ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryThe Representations Officer will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a...
-
Parking Appeals and Representations Officer
3 months ago
City of London, United Kingdom Carrington West Full timeAn opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone...
-
Parking Appeals and Representations Officer
3 months ago
City of London, United Kingdom Carrington West Full timeAn opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries,...
-
Representations Officer
3 months ago
London, United Kingdom 4TH EARTH LIMITED Full timeMust have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. PURPOSE OF THE JOB - To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road Traffic Act 1991 and...
-
Representations Officer
3 months ago
London, United Kingdom KDS Driving ltd Full timeMust have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm Contract length: 7 months **Salary**: From £18.00 per hour **Experience**: - Administrative: 5 years (required) -...
-
Representations Officer
3 months ago
London, United Kingdom MEDIA BASE SPORTS 2 LIMITED Full timeMust have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm Contract length: 8 months **Salary**: From £18.00 per hour **Experience**: - Representations Officer: 3 years...
-
Representations Officer
3 months ago
London, United Kingdom iWork Recruitment Limited Full timeContract to start on 28-08-23 until 26-11-23 with a possible extension. Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **PURPOSE OF THE JOB** - To investigate parking appeals and representations made under...
-
Representations Officer
3 months ago
London, United Kingdom THE HEARTFELT COMPANY LTD. Full timeMust have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm **Salary**: From £18.00 per hour Expected hours: 36 per week **Benefits**: - Company pension **Experience**: -...
-
Representation Officer
3 months ago
London, United Kingdom GCS Recruitment Specialists Ltd Full time**Representations Officer** An exciting opportunity has arisen for a Representations Officer with Southwark Council covering areas along the Southwark **Competitive salary up to £22.15 per hour umbrella** **10 months ongoing assignment** Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN...
-
Representations Officer
3 months ago
London, United Kingdom iWork Recruitment Limited Full time**What's involved with this role**: Contract to start on 09-07-23 until 01-10-23 with a possible extension. **Key Duties**: - To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road Traffic Act 1991 and Traffic Management Act 2004 as amended and various Statutory Instruments). - To undertake the...
-
Representations Officer
3 months ago
London, United Kingdom Colbern Limited Full time632638-5116-23313 NCD Representations Officer Southwark Contract £17.90 per hour Our client is looking for an experienced Representations Officer. Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. As a member...
-
Representations Officer
3 months ago
London, United Kingdom Blue gorilla vape Full timeMust have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Salary**: From £18.00 per hour **Benefits**: - Company events - Company pension - Cycle to work scheme - Gym membership Schedule: - 8 hour shift - Monday...
-
Pcn Appeals Officer
4 months ago
London, United Kingdom Akton Recruitment Full time**Job Opportunity: PCN Appeals Officer** **About Us**: Join our team in a dynamic environment where you can contribute to ensuring fair and transparent processes in parking and traffic enforcement. We are seeking a PCN Appeals Officer to handle representations, appeals, and statutory correspondence related to Penalty Charge Notices. If you have experience...
-
Parking Representations Officer
3 months ago
London, United Kingdom Business Smart Solutions Full time**Rate**: £23.00 per hour (Umbrella) **Term**:3 months **Hours per week**:36 **Location**: Currently 2 days from Tooley Street office and 3 days from home. This arrangement will be reviewed in the near future. **What you'll work on** - To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road...
