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Pcn Appeals Officer

9 months ago

London, United Kingdom Akton Recruitment Full time

**Job Opportunity: PCN Appeals Officer**

**About Us**: Join our team in a dynamic environment where you can contribute to ensuring fair and transparent processes in parking and traffic enforcement. We are seeking a PCN Appeals Officer to handle representations, appeals, and statutory correspondence related to Penalty Charge Notices. If you have experience in notice processing and a commitment to customer care, we invite you to apply.

**Position Overview: PCN Appeals Officer**

**Department**: Regeneration and Environment

**Reports to**: ETA Liaison Officer, Debt Recovery Officer, or Quality Assurance Officer

**Job Purpose**:

- Assess and respond to representations, appeals, and statutory correspondence challenging Penalty Charge Notices.
- Make decisions on upholding or canceling Penalty Charge Notices following council policy and legislative processes.
- Assist in managing debt recovery processes and provide a high standard of service.

**Principal Accountabilities and Responsibilities**:

- Proficiency in word processing systems for parking appeals and staying updated on new software.
- In-depth understanding of traffic and parking legislation, deciding on appeals, and sending decision letters.
- Prepare appeal papers for submission to the Environment and Traffic Appeals service.
- Administer the Debt Recovery process, including witness statements and management of bailiffs.
- Respond to inquiries, service requests, and complaints in a professional manner.
- Record appeals and investigate for case summaries for the ETA independent Parking Adjudicator.
- Manage a databank of standard paragraphs for efficient and consistent customer responses.
- Provide information and advice on parking and traffic enforcement issues.
- Actively promote effective liaison with other authorities, public bodies, and Council services.
- Actively participate in team activities and promote the unit's initiatives.

**Requirements**:
**Knowledge, Skills, and Experience**:

- In-depth knowledge of decriminalized parking and moving traffic legislative controls and enforcement processes.
- High standard of numeracy, literacy, and grammatical accuracy.

**Experience**:

- Previous experience processing high volumes of correspondence.
- Experience processing parking or traffic representations and appeals.
- Meeting targets for qualitative and quantitative performance.

**Skills and Abilities**:

- Ability to assess parking or moving traffic representations and make case decisions.
- Interpersonal skills to handle disagreement and conflict constructively and professionally.
- Commitment to customer care, tolerance, and equal opportunities.
- Ability to manage and prioritize a demanding workload, achieving individual work objectives.
- Sound decision-making ability adhering to organizational objectives and policies.
- Effective communication skills, verbally and in writing, with diverse backgrounds.
- Confidence in using technology and software for various tasks.
- Establish and maintain a cooperative and team-based approach.