Pcn Appeals Officer

2 weeks ago

London, United Kingdom Akton Recruitment Full time

**Job Opportunity: PCN Appeals Officer**

**About Us**: Join our team in a dynamic environment where you can contribute to ensuring fair and transparent processes in parking and traffic enforcement. We are seeking a PCN Appeals Officer to handle representations, appeals, and statutory correspondence related to Penalty Charge Notices. If you have experience in notice processing and a commitment to customer care, we invite you to apply.

**Position Overview: PCN Appeals Officer**

**Department**: Regeneration and Environment

**Reports to**: ETA Liaison Officer, Debt Recovery Officer, or Quality Assurance Officer

**Job Purpose**:

- Assess and respond to representations, appeals, and statutory correspondence challenging Penalty Charge Notices.
- Make decisions on upholding or canceling Penalty Charge Notices following council policy and legislative processes.
- Assist in managing debt recovery processes and provide a high standard of service.

**Principal Accountabilities and Responsibilities**:

- Proficiency in word processing systems for parking appeals and staying updated on new software.
- In-depth understanding of traffic and parking legislation, deciding on appeals, and sending decision letters.
- Prepare appeal papers for submission to the Environment and Traffic Appeals service.
- Administer the Debt Recovery process, including witness statements and management of bailiffs.
- Respond to inquiries, service requests, and complaints in a professional manner.
- Record appeals and investigate for case summaries for the ETA independent Parking Adjudicator.
- Manage a databank of standard paragraphs for efficient and consistent customer responses.
- Provide information and advice on parking and traffic enforcement issues.
- Actively promote effective liaison with other authorities, public bodies, and Council services.
- Actively participate in team activities and promote the unit's initiatives.

**Requirements**:
**Knowledge, Skills, and Experience**:

- In-depth knowledge of decriminalized parking and moving traffic legislative controls and enforcement processes.
- High standard of numeracy, literacy, and grammatical accuracy.

**Experience**:

- Previous experience processing high volumes of correspondence.
- Experience processing parking or traffic representations and appeals.
- Meeting targets for qualitative and quantitative performance.

**Skills and Abilities**:

- Ability to assess parking or moving traffic representations and make case decisions.
- Interpersonal skills to handle disagreement and conflict constructively and professionally.
- Commitment to customer care, tolerance, and equal opportunities.
- Ability to manage and prioritize a demanding workload, achieving individual work objectives.
- Sound decision-making ability adhering to organizational objectives and policies.
- Effective communication skills, verbally and in writing, with diverse backgrounds.
- Confidence in using technology and software for various tasks.
- Establish and maintain a cooperative and team-based approach.

  • PCN Appeals Officer

    1 month ago

    London, United Kingdom Essential Employment Full time

    PCN Appeals Officer needed in North London Paying £18.66 per hr ref 5247365 Full time hours on a temporary basis To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices To take decisions on whether or not to uphold or cancel Penalty Charge Notices in...

  • Pcn Appeals Officer

    1 month ago

    London, United Kingdom Essential Employment Full time

    PCN Appeals Officer needed in Wembley. The hourly rate is £17.48ph PAYE This is a temporary role The reference number is: 5244019 They will take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes and assist in the management of the debt recovery processes, and...

  • Pcn Appeals Officer

    1 month ago

    Wembley, Greater London, United Kingdom Akton Recruitment Full time

    Pcn Appeals Officer Wembley Job Role To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions). To take decisions on whether or not to uphold or cancel Penalty Charge...

  • Parking Representations

    1 week ago

    London, United Kingdom SW Locums Full time

    We are recruiting for a local authority based in South London an experienced Parking Representations & Appeals Officer.The post holder will be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and...

  • Representations Officer

    1 month ago

    London, United Kingdom MEDIA BASE SPORTS 2 LIMITED Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm Contract length: 8 months **Salary**: From £18.00 per hour **Experience**: - Representations Officer: 3 years...

  • Local Councils Officer

    1 month ago

    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Parking Representations Officer on a 3 months contract with a possibility of further extension. To provide excellent customer services over the phone, emails, online and post, while responding to enquires & appeals received from customers, appeal adjudication service,...

  • Representations Officer

    5 days ago

    London, United Kingdom AKTON Resourcing Ltd Full time

    Representations OfficerSouthwarkJob RoleAs a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the weight up...

  • Representations Officer

    4 days ago

    London, United Kingdom AKTON Resourcing Ltd Full time

    Representations Officer Southwark Job Role As a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the weight...

  • Performance Management Officer

    3 days ago

    London, United Kingdom Akton Recruitment Full time

    Representations Officer Southwark Job Role As a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the...

  • Appeals & Revision Officer

    4 weeks ago

    London, United Kingdom Adecco Full time

    This is an exciting opportunity to join our client as a Appeals officer/Revisions Officer in Ealing Start date: ASAP Hybrid working Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM) **Salary**: £21 PH PAYE - £27.00 Umbrella Inside IR35 TEMP 3 Months (possible extension) **MAIN PURPOSE OF THE JOB: **To be responsible for dealing with discretionary...

  • Representations Officer

    3 days ago

    London, United Kingdom Akton Recruitment Full time

    Representations Officer Southwark Job Role As a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the...

  • Parking Representations Officer

    1 month ago

    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Parking Representations Officer on a 3 months contract with a possibility of further extension. Main prupose of the role: To provide excellent customer services over the phone, emails, online and post, while responding to enquires & appeals received from customers,...

  • Representations Officer

    14 hours ago

    London, United Kingdom Kane Recruitment Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. PURPOSE OF THE JOB As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network...

  • Performance Management Officer

    14 hours ago

    London, United Kingdom Kane Recruitment Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. PURPOSE OF THE JOB As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network...

  • Pcn/primary Care Support Officer

    1 month ago

    London, United Kingdom Improving Health LTD Full time

    Interviews will be held on the following dates: - Friday 22nd September - Friday 29th September **Job Title**: PCN/Primary Care Support Officer **Hours**:Full Time, (37.5 hours per week) **Salary**:£30,000 (**Depending on experience)** **Responsible to**:South Southwark PCN **Accountable to**:Primary Care Lead **1. Background** The NHS Long Term...

  • Parking Representation Officer

    1 month ago

    London, Greater London, United Kingdom AKTON Resourcing Ltd Full time

    Parking Representation OfficerLambeth Job Role Be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any legislative...

  • Parking Representation Officer

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    Parking Representation Officer Lambeth Job Role Be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any...

  • Representations Officer

    4 days ago

    Southwark, Greater London, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a *Representations Officer *to work in the public sector.36 hours per week.3 months contract.08:45-17:00*Job Description:*As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to...

  • Legal Officer

    1 month ago

    Wembley, Greater London, United Kingdom Akton Recruitment Full time

    Pcn Appeals Officer Wembley Job Role To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions). To take decisions on whether or not to uphold or cancel Penalty Charge...

  • Representations Officer

    4 days ago

    Southwark, Greater London, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a *Representations Officer *to work in the public sector. 36 hours per week. 3 months contract. 08:45-17:00*Job Description:* As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to...