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Customer Contact Advisor

4 months ago

Walton Milton Keynes, United Kingdom Grand Union Full time
Customer Contact Advisor
£26,447.91 per annum
Milton Keynes
Permanent, Full Time
We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.
We have 2 permanent positions available as well as a 6-month Fixed Term Contract position.
In this role you’ll support to our bustling contact centre handling an average of (Apply online only) contacts daily. You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers.
Your role
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Respond promptly to customer needs over call, email and post.
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Handle inquiries and referrals efficiently.
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Schedule repair appointments using the scripting tools provided.
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Track repair progress internally and externally.
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Manage rent enquiries and payments, addressing low-level arrears.
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Identify and signpost customers for financial and wellbeing advice.
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Encourage self-service options.
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Keep customer information accurate and up to date.
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Document interactions for service improvement.
What we're looking for
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Experience in a bustling customer contact centre environment.
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Strong teamwork and rapport building.
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Ability to deliver top-notch customer service and process data swiftly.
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Collaborative spirit with internal teams and external agencies.
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Excellent organisational skills for a fast-paced environment.
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Confident communication - emails, phone calls, social media, and webchat.
Perks of working at Grand Union
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Annual leave of 25 days, rising to 30 days after 5 years of service
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Generous pension scheme – employer contribution up to 10%.
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Extra day's leave for no sickness absence in the financial year.
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Christmas week off (no need to use your annual leave allowance)
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Opportunity to buy/sell annual leave.
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Enhanced maternity, paternity, and adoption leave.
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Paid emergency and compassionate leave.
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Life assurance (2x salary).
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Generous sick pay.
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Free annual flu jabs.
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Paid qualification.
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Plus more
Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice and more
Before you hit that apply button…
Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work.
We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities.
Closing: 28 May
Phone screening: 4 June
Interviews: 7 June
NO AGENCIES, please.
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