Deskside Support Engineer(VIP Support)

3 weeks ago

London Area, United Kingdom Cognizant Full time

As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.


Key Responsibilities :


  • Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
  • Provide a high level of customer service to users seeking problem resolution
  • Support VIP users /senior stakeholders providing white glove service
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services
  • Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
  • Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.


Key Skills and Experience :


  • Expereince in Deskside support, Customer handling, Laptops , mobiles and other devices support.
  • Expereince in trouble shooting Windows , 0365, Intune , Mac , MDM etc.
  • Proficient in end-user network troubleshooting tools and practices
  • Flexible, able to multitask, and prioritize reported issues
  • Experience in providing VIP support /Senior stakeholders
  • Very good english communication

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    7 days ago

    London, United Kingdom Cognizant Full time

    Job Description As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over...

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    3 weeks ago

    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    1 month ago

    London, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    4 weeks ago

    London, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    7 days ago

    London, United Kingdom Cognizant Full time

    Job DescriptionAs a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the...

  • Deskside Support Engineer(VIP Support)

    1 week ago

    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    6 days ago

    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    4 weeks ago

    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    1 month ago

    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    4 weeks ago

    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    1 month ago

    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Desktop Support Engineer

    2 weeks ago

    London, United Kingdom Arthur Full time

    An opportunity to join a growing Lloyd's syndicate as a Desktop Support Engineer. Looking for a proficient Deskside Support Engineer to provide comprehensive on-site support for the London office, catering to Microsoft desktop technologies, hardware troubleshooting, meeting room management, and core application support. The role entails responding to...

  • Permanent Desktop Support Engineer

    2 weeks ago

    London, United Kingdom Arthur Full time

    An opportunity to join a growing Lloyd's syndicate as a Desktop Support Engineer. Looking for a proficient Deskside Support Engineer to provide comprehensive on-site support for the London office, catering to Microsoft desktop technologies, hardware troubleshooting, meeting room management, and core application support. The role entails responding to...

  • Deskside Support Specialist

    4 weeks ago

    London, United Kingdom CLD Recruitment Full time

    My client, a modern, vibrant Law Firm based in London are recruiting an experienced Deskside Support Specialist to join their team. Main duties of the Deskside Support Specialist: - Provide second level support on issues escalated from the IT Help Desk in the US, and other support teams in EME. - Escalate problems to the appropriate Analyst, Programmer,...

  • Deskside Support

    4 weeks ago

    London, United Kingdom Axiom Software Solutions Full time

    **Job Description**: Job Description - 5-10 Years Industry experience, thorough understanding of SCCM current Branch and Windows 10 image build activities. Can independently build windows 10 machines using SCCM, Preferred good communication skills. Good understanding of OEM hardware, Bios, Exchange, Skype and all troubleshooting. - Responsible for build part...