Deskside Support Engineer(VIP Support)

3 weeks ago

London Area, United Kingdom Cognizant Full time

This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.



Key Responsibilities:


  • To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
  • Provide a high level of customer service to users seeking problem resolution
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
  • Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.


Key Skills and Experience:


  • Experience in Deskside support, Customer handling, Laptops , mobiles and other devices support.
  • Experience in trouble shooting Windows, 0365, Intune , Mac , MDM etc.
  • Proficient in end-user network troubleshooting tools and practices
  • Flexible, able to multitask, and prioritize reported issues.
  • Experience in providing VIP support /Senior stakeholders





At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.




You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.



Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.



Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

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