Deskside Support Engineer(VIP Support)
4 weeks ago
As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.
Key Responsibilities :
- Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
- Provide a high level of customer service to users seeking problem resolution
- Support VIP users /senior stakeholders providing white glove service
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Key Skills and Experience :
- Expereince in Deskside support, Customer handling, Laptops , mobiles and other devices support.
- Expereince in trouble shooting Windows , 0365, Intune , Mac , MDM etc.
- Proficient in end-user network troubleshooting tools and practices
- Flexible, able to multitask, and prioritize reported issues
- Experience in providing VIP support /Senior stakeholders
- Very good english communication
-
Deskside Support Engineer(VIP Support)
4 weeks ago
London, United Kingdom Cognizant Full timeJob Description As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over...
-
Deskside Support Engineer(VIP Support)
5 days ago
London, United Kingdom Cognizant Full timeJob Description As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over...
-
Deskside Support Engineer(VIP Support)
10 hours ago
London, United Kingdom Cognizant Full timeJob Description As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over...
-
Deskside Support Engineer(VIP Support)
8 hours ago
London, United Kingdom Cognizant Full timeJob Description As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over...
-
Deskside Support Engineer(VIP Support)
2 months ago
London, United Kingdom Cognizant Full timeAs a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...
-
Deskside Support Engineer
2 months ago
London, United Kingdom Cognizant Full timeThis is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....
-
On-site Deskside Support Engineer
3 days ago
Uxbridge, Greater London, United Kingdom Cognizant Full timeCognizant is seeking Deskside Support/Site Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services - Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing,...
-
VIP Digital Workplace Support
3 days ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial Services A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team. This person will provide support for...
-
VIP Digital Workplace Support
3 days ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial Services A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team. This person will provide support for...
-
VIP Digital Workplace Support
4 days ago
London,, UK, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.This person will provide support for...
-
VIP Digital Workplace Support
3 days ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.This person will provide support for...
-
VIP Digital Workplace Support
4 days ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.This person will provide support for...
-
VIP Digital Workplace Support
1 day ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role...
-
VIP Digital Workplace Support
24 hours ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role...
-
Deskside Support/Site Support Engineers
3 days ago
Uxbridge, Greater London, United Kingdom Cognizant Full timeCognizant is seeking Deskside Support/Site Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User...
-
VIP Digital Workplace Support
2 days ago
London, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.Remember to check your CV before applying...
-
VIP Digital Workplace Support
3 days ago
London Area, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.This person will provide support for...
-
VIP Digital Workplace Support
3 days ago
London Area, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial Services A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team. This person will provide support for...
-
VIP Digital Workplace Support
4 days ago
London Area, United Kingdom Sterlings Full timeVIP Digital Workplace Support - Financial ServicesA Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.This person will provide support for...
-
Senior Deskside Support Analyst
16 hours ago
London, United Kingdom Picture More Ltd Full timeAre you a Deskside Support Analyst seeking a new challenge?We are currently working with a leading global law firm based in central London who are seeking a highly motivated senior Deskside Support Analyst to join their team. You will be responsible for providing 2nd line/deskside support for all technology systems and mobile applications. You will also have...