VIP Digital Workplace Support

4 weeks ago


London, UK, United Kingdom Sterlings Full time

VIP Digital Workplace Support - Financial Services

A Financial Services role is currently seeking a Digital Workplace Support member to join the wider Support team in the IT Infrastructure Operations and Engineering (IOE) department. This role will hold responsibility for supporting the VIP and Executive level team.


This person will provide support for executive leadership staff, specifically related to their technology needs, monthly meetings and any other events involving Executive Committee and VIP team members.


Your responsibilities will cover:

  • Technology support which includes Desk side support, Break Fix, Mobile/Tablet, iMac & Macbook, advanced troubleshooting and member support tickets.
  • Communicating with internal teams and third parties to ensure that the technology needs are met.
  • Troubleshoot and resolve VIP and Executive teams minor wireless, network, switch, or printer issues, and be able to escalate major issues to relevant technical teams.
  • Setting up new joiners in the VIP and ExCom area and handling the off boarding of any leavers in line with appropriate processes.
  • The role will be based on-site mainly but any requirements to travel will be part of the role which includes offsite meetings, homes visits and remote support (some weekend work may be needed).
  • Responsible for all meetings room technology, back-end support, and assistance with setting up webinars, townhalls and large-scale meetings for all company briefings.
  • Escalate major issues to IOE technical teams.


You will have:

  • Strong deskside support experience.
  • Strong experience in working in a similar capacity with VIP members of staff.
  • Experience working in an ITIL environment.


This is a permanent position based in London.


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