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Senior Deskside Support Analyst
4 months ago
Are you a Deskside Support Analyst seeking a new challenge?We are currently working with a leading global law firm based in central London who are seeking a highly motivated senior Deskside Support Analyst to join their team. You will be responsible for providing 2nd line/deskside support for all technology systems and mobile applications. You will also have the opportunity to get involved with 3rd line application support.Responsibilities: * Provide 2nd line technical support, ensuring all issues are documented and resolved. * Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking * Provide support for audio visual/video conference meetings and eventsEssential Skills and experience: * At least 3 years’ experience in a desk-side support role within a law or professional services firm. * Proficient in Microsoft Office products as well as Intune, AD, Exchange and Mimecast * Strong knowledge of hardware, printers and laptops. * Strong customer service skills and the ability to work well under pressure.Location – 5 days onsite (Central London)This role may suit candidates, who hold the following job titles: Desktop Engineer, IT Support Analyst, Deskside Analyst, 2nd Line Engineer, 2nd Line Analyst, End user Support AnalystIf this sounds of interest hit ‘APPLY’ now
