Deskside Support

1 month ago

London, United Kingdom Axiom Software Solutions Full time

**Job Description**:
Job Description - 5-10 Years Industry experience, thorough understanding of SCCM current Branch and Windows 10 image build activities. Can independently build windows 10 machines using SCCM, Preferred good communication skills. Good understanding of OEM hardware, Bios, Exchange, Skype and all troubleshooting.
- Responsible for build part including the troubleshooting, also deployment role required in case of VIP/Critical/escalated issue.
- Oversee and update assigned support service requests.
- Handle daily technical support activities on desktop support, data network and server management.
- Test computers to ensure proper functioning of computer systems.
- Train end users on usage of computer hardware and software.
- Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
- Adhere to policies as per corporate manuals and directives.
- Extend computer support for systems’ software and hardware.
- Interact with staff and investigate the problem until resolution.
- Network and connect computers within organization to better communication.
- Order or buy computer systems and liaise with purchase and supplies department.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Manage Asset inventory and keep a track of report and share the status in regular frequency.
- Making entry in to centralized Database to have one database for all the information.

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