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Home Care Support Manager
2 months ago
£50,000 per annum
Full time hours
Lowestoft, Suffolk
Meridian Business Support is currently recruiting for a Home Care Support Manager to cover 3 sites in the East region for a National Private Healthcare Provider.
As a Support Manager, your primary responsibility is to provide effective management and leadership support to our three Home Care Branches within the East region. You will be responsible for ensuring the delivery of high-quality Home Care services, maintaining compliance with regulatory standards, and driving operational excellence across the allocated area under your supervision. This role requires extensive knowledge of Home Care operations, strong leadership skills, and the ability to work autonomously.
Your leadership, support, and mentoring will be instrumental in driving the success of the homes and aligning its operations with the Kingsley Home Care vision and values. We will be carrying out supervisions as part of your job role.
Key duties and responsibilities:
Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
Recruit, train, and mentor Home Care managers and staff, fostering a positive and supportive work environment.
Monitor and manage the financial and business performance of the home care, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
Ensure that the home care is compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
Maintain and enhance the quality of care and environment provided to our clients. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
Build and maintain positive relationships with clients, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.Skills and attributes required for the role:
Proven managerial experience with a focus on motivating teams for exceptional service
Excellent communicator adept at engaging diverse stakeholders
Strong grasp of CQC regulations, prioritising client satisfaction and compliance
Skilled in budget management, ensuring quality service delivery within financial constraints
Thrives under pressure, adept at multitasking and meeting deadlines autonomously
Experienced in homecare management, with a keen understanding of industry regulations
Inspirational leader with a talent for fostering teamwork and motivation
Effective relationship builder with a commitment to quality care for clients
What the company can offer you:
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
Access to a pool car
25 days annual leave plus bank holidays entitlement
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
