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Guest Relations Executive
4 months ago
SUNDERLAND - This role is for a local, proactive night-worker with excellent customer service - can do - get stuck in Great team
24-bedroom property, part of an exciting gaming and events venue Buzzing role in a wicked gaming / esports business
This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison.
Great hourly rate – 4 on / 4 off rota – Exciting industry – Online Gaming – Esports – Community focus – loads happening Get involved in the hospitality side
Speak to CHLOE @ Duval asap
Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub
Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland.
Apply now, start April 2024, speak to Natalie and Caroline @ Duval for more on this ace opportunity
The Role:
* Assist the building Operations Manager
* Walk-abouts, check security and maintenance, report any issues
* Front of house and guest relations
* Security
* Preparations for the next day’s arrivals
* Assist events team as required
* Cleaning and basic maintenance
Duties:
* Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
* Follow and deliver all security procedures including patrols.
* Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
* Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
* To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
* Awareness of all tariffs, facilities, current activities and events.
* Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
* Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
* Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
* Any other reasonable tasks allocated.
Key Skills and Qualifications Required:
* Excellent communication skills and a strong guest focus
* Willingness to undergo enhanced DBS checks and safeguarding training
* Computer literate (training for internal computer systems will be provided)
* Ability to report and record events as they occur
* Confident to communicate security protocols to those who may be unaware
* Reliable, watchful, patient, diligent and diplomatic
* Proactively able to use initiative and seek guidance where necessary
* Previous events and hospitality experience would be beneficial
* Good organisational skills and well-honed ability to follow procedures
* Actively uses social media platforms such as LinkedIn for business networking and industry updates
Exciting opportunity in a wicked business Speak to Chloe asap
