3rd Line Infrastructure Engineer

2 days ago

Cirencester, United Kingdom IMT Resourcing Solutions Full time

Job Title: 3rd Line Infrastructure Engineer

Location: Cirencester (Hybrid + Field Work)

Salary: Up to £40,000 + Car Allowance or Company Vehicle


About Us:

My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we’re looking for a talented and motivated 3rd Line Infrastructure Engineer to join us on this exciting journey.


The Role:

This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.

As our service desk grows, this role comes with clear progression into a Team Lead position , giving you the chance to shape the future of our support operations.


Key Responsibilities:

  • Delivering 3rd line support for complex technical issues, both remotely and on-site.
  • Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
  • Acting as a technical escalation point for 1st and 2nd line engineers.
  • Assisting with project implementation and infrastructure upgrades.
  • Building strong relationships with clients to ensure outstanding service delivery.
  • Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.


What We’re Looking For:

  • Strong experience in 3rd line support within an MSP or similar environment.
  • Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
  • Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
  • Experience with virtualisation technologies (VMware/Hyper-V).
  • Experience with phones VIOP phones systems (Gamma Horizon)
  • Knowledge of Network Security (Barracuda Networks, SentinelOne)
  • A proactive, client-focused mindset with excellent problem-solving skills.
  • A full UK driving licence (essential for on-site work).


What’s In It For You?

  • Competitive salary of up to £40,000.
  • Additional car allowance or a company vehicle for on-site visits.
  • Hybrid working model for a better work-life balance.
  • Defined career progression path to Team Lead as the service desk grows.
  • Support for professional development, including certifications.
  • A friendly, supportive team culture where your ideas and contributions are valued.


Join Us:

If you’re ready to take the next step in your career and want to grow with a forward-thinking MSP, we’d love to hear from you. Apply now and help us continue to build a world-class IT service team.


Recruiter: Callum Thompson

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