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Customer Support Representative

2 months ago

South East, United Kingdom Architectural Decorators Ltd Full time
Customer Support Representative
Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?
If so, this could be the role for you
Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.
Customer Support Representative Main Duties
* Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
* Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
* Collecting KPIs upon work completion, and logging the results
* Arranging appointments for workers and subcontractors where necessary
* Building good relationships with the residents
Essential Skills/Knowledge
* Driving license is essential
* Strong face-to-face customer service experience
* Good communicator, both oral and written
* Flexible to accommodate the needs of the residents
* Excellent time keeping and organisational skills
* Basic IT knowledge
Package and Benefits:
* Salary - £24,000 to £30,000
* Hours – Monday to Friday, 8am to 5pm (1hr for lunch)
* 21 days of holiday + bank holidays and Christmas closure
* Birthday day off
* Company branded uniform, PPE, Work Phone, iPad
* Referral programme
* Sick pay
* Company car + fuel card or car allowance
​​​​​​​Additional Information
* DBS check will be carried out on your behalf at the companies expense
* Eligible to work in the UK
* Six Month Probationary Period
* As part of the interview process you will be required to complete an aptitude test
Job Types: Full-time, Permanent
Schedule: - Monday to Friday - No weekends
Licence/Certification: - Driving Licence (required)
Work Location: On the road