Sales Support Coordinator

2 weeks ago

Hermitage RG QL, United Kingdom Frontier Agriculture Full time

We are looking for a Sales Support Coordinator to join the SOYL team, based at Hermitage, Berkshire, on a permanent, full-time basis. The team manage and process sales orders, support the creation digital maps and allocate them to operators around the country.

You will possess excellent attention to detail alongside outstanding customer service, to deliver our products to both internal and external customers

This role will require flexibility to move between our operational teams in Hermitage at regular intervals to support resourcing requirements throughout the year.

We are open to hybrid options for this role, with the right candidate working 3 days on-site and 2 days at home. Expertise in UK agriculture is not essential and full software training is provided.

The Benefits

  • Competitive salary
  • Opportunities for a mixture of home and site working (to be agreed with Line Manager)
  • 25 days holiday per calendar year with option to purchase 5 more days
  • Dedicated Learning & Development team to support you and your career
  • Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
  • Increased Maternity, Paternity & Adoption leave benefits for eligible employees
  • Life Assurance scheme and pension plan with employer contributions of up to 7%
  • Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

  • Demonstrate an ability to provide good customer service
  • Effective written and oral communication skills
  • Possess an assured and professional telephone manner
  • Excellent IT skills including Microsoft Excel and Outlook
  • Proven attention to detail
  • Proven ability to solve problems
  • Able to work under own initiative, find resolutions, managing own workload and time, whilst developing effective and supportive relationships with colleagues and customers.
  • Strong customer focus
  • Flexible approach to work and managing changing priorities

Your Role Will Involve

As a Sales Support Coordinator your role will involve:

  • Processing sales orders using in-house software, third-party software and MS Office packages
  • Accurate database entry and quality control of data
  • Proactively questioning and investigating discrepancies in information and data
  • Demonstrating high attention to detail and levels of accuracy
  • Managing and recording operator updates in a timely manner
  • Updating stakeholders on order progress
  • Proactively liaising with management, customers, sales team and third-party suppliers where necessary
  • Delivering excellent customer service

About Us

SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business.

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values Integrity, Customer focus and Expertise or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

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