Employee Relations Consultant

2 weeks ago

London, United Kingdom Selfridges Full time

As an Employee Relations Consultant, you are the first point of contact for line managers to provide professional and efficient advice and support on all employee relations issues. Working with Line Managers across the organisation, on all types of employee relations cases, ensuring they understand and adhere to company policy and procedures and make fair, objective and consistent decisions.

Support and advice will cover the full range of employee relations issues so previous experience is essential. The ability to be flexible and adaptable is also a key attribute required for the role

The role primarily provides support to our Regional Stores and can be based out of any one of our locations, London, Birmingham or Manchester. Travel to other locations will be required.

As the Employee Relations Consultant, you will:

  • Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.
  • Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.
  • Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.
  • Demonstrates empathy and objectivity when supporting ER matters
  • Influence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.
  • Design and deliver training for line managers to assist them in improving their employee relations skills and capability
  • Create template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.
  • Escalate more complex cases to the Employee Relations Manager and Senior Employee Relations Manager
  • Maintain up to date knowledge of employment legislation and company policy and procedure
  • Keep accurate and timely information in line with GDPR
  • Maintaining policy and procedure in line with best practice and Selfridges Values
  • Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team. 
  • Work with the internal communications team to communicate all policy changes to the wider business
  • Keeps self and team up to date on relevant legal changes and any impact on policy and procedure

ER data capture and analysis

  • Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.
  • Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business
  • Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases

Systems and administration

  • Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant
  • Upload closed employee relations cases to HR safe on a regular basis
  • Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise
  • Process employee relations invoices for Senior Employee Relations Manager

A bit about you:

  • Prior experience of managing a high volume of Employee Relations cases
  • Excellent interpersonal and communication skills, both written and verbal.
  • An ability to operate at pace and manage multiple cases at any one time
  • Have an empathetic and objective approach to case management
  • Ability to build and maintain effective working relationships at all levels
  • Excellent analytical and organisational skills, with good attention to detail
  • Ability to make decisions using good judgement; pragmatic approach to problem solving
  • Operate with professionalism and discretion, ensuring confidentiality
  • Good general IT skills including Microsoft Excel, Word and PowerPoint
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