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Call Centre Operator

4 months ago

Brentwood, United Kingdom Resourcing Group Full time
Are you passionate about making a positive difference in people's lives? Do you thrive in a dynamic, customer-focused environment? We're seeking compassionate individuals to join our clients team as Call Centre Operator.
Key Responsibilities
Receive inbound calls from social housing clients seeking to book appointments for various housing-related services. .
Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
Verify client eligibility for social housing services based on established criteria and guidelines.
Assess client needs and determine the appropriate appointment
Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
Provide accurate information to clients regarding appointment dates, times, locations
Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
Adhere to confidentiality and data protection policies to safeguard client information.
Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients. Requirements:
Previous experience in a call centre or customer service role, preferably in appointment scheduling or bookings.
Active listening skills and empathy to understand and address client needs.
Strong organisational skills and attention to detail.
Ability to navigate computer systems and proficiency in standard office applications.
Ability to multitask and work effectively in a fast-paced environment.
Problem-solving skills to handle challenging situations and find appropriate resolutions.
For More information Please Call Ameerah on (phone number removed) or email most up to date CV to (url removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy