International Coordinator

1 week ago

South East London, United Kingdom Workforce Full time

Job Title: International Coordinator (French and/or Spanish)
Location: Croydon (Office Based)
Start Date: ASAP
Salary: £27,000 per annum plus commission after training.
Hours: 37.5 hours per week, including rotational evening, weekend, and bank holiday shifts (after training) while still maintaining a 37.5-hour weekly schedule.

Role Outline:
We are seeking an International Coordinator to manage our repatriation services globally. This role requires a professional who combines efficiency with empathy to understand and meet customer needs effectively.

Responsibilities:

  • Communicate with customers via phone, providing empathetic and professional support for enquiries, invoice issues, and complaints.
  • Accurately enter and manage customer data in our system, ensuring complete and accurate information.
  • Resolve customer issues through detailed research and follow-up.
  • Upsell our services and products to enhance customer engagement and satisfaction.
  • Efficiently direct calls to appropriate staff as necessary.
  • Represent the company at various events like exhibitions, chamber meetings, and during visits to government offices to promote our services.
  • Conduct research on international regulations to update our companys operational guidelines.
  • Propose process improvements to enhance service delivery.
  • Handle sensitive tasks such as viewing the deceased before transport and meeting with bereaved families.
  • Perform external duties, including visits to government offices, as required.
  • Be prepared to take on additional or alternate duties to meet the evolving needs of our business.

Key Skills and Qualifications:

  • Exceptional communication skills, with fluency in English and at least one other language, preferably French or Spanish.
  • Experience dealing with people from various cultural backgrounds.
  • Strong ability to establish and maintain professional relationships.
  • Instill confidence and trust in our customers.
  • High motivation and a proactive, can-do attitude.
  • Computer literacy with a keen eye for detail.
  • Methodical thinking with the ability to handle complex scenarios.
  • Flexible working hours, ready to cover various shifts as needed.
  • Capable of working under pressure, setting, and managing priorities in a dynamic environment.

Join Our Team:
If you thrive in roles that make a real difference during critical moments in people's lives and are ready to start immediately, apply to become part of our dedicated team. As an International Coordinator, you will play a key role in delivering services that are both significant and fulfilling.


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