Audience Insights Specialist

1 month ago

East Howdon, United Kingdom DFDS Full time
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Audience Insights Specialist.
Be part of the movement – and play your part
About the role
Are you a Research professional with strong organisational skills? Curious but ambitious? Around 2/3 years’ experience in working with insight & market research, turning this into actionable business improvements? Are you looking to join a fun but driven, outgoing team? Based in Dover or Newcastle, DFDS are looking for an Audience Insights Specialist. Is this the role for you? ….
You will support the Audience Insights team to support on both report building and research projects to provide actionable insights to the Marketing Department. You will have experience in conducting your own research from scoping out your project, through to its execution and delivery of results. Knowledge of both qualitative and quantitative research is desirable alongside a strong understanding of how to use this to guide marketing activity. Data literacy is essential, alongside the capability to translate data into insight through using power bi and other available tools. You will have the ability to communicate effectively with peers and stakeholders and be keen to build strong working relationships across the business.
Working Mon – Fri, we are seeking an enthusiastic individual, with a strong background in research and insight, to deliver innovative value added analysis. It is imperative you are someone that is proactive and passionate about insights.
You will be responsible for:
To be the insight lead on your designated DFDS route, managing stakeholder relationships proactively and efficiently
Manage and prioritise your workload to ensure effective and timely delivery of output
To build new reports into our reporting tool that translates data into easily digestible and relevant insights
Update and amend existing reports to increase the value of the reports and improve the usability
To execute research from the initial gathering of requirements, building of surveys and delivering results to provide valuable insights to support campaign and product team
To interpret and analyse all available data i.e., reports and research (both internal and external sources) and deliver actionable insights in a clear, visual and concise way
Support insight projects and contribute to key initiatives by producing and presenting relevant, informative, and actionable insight to help drive business decisions
Full understanding of our passengers, including their travel behaviours, motivations and feelings towards your designated route through being close to the data
Delivery of presentations to update on customer satisfaction and net promoter performance and make recommendations for improvements
Participate in ongoing product development and campaign activities as well as discussions with the different marketing teams to ensure we deliver on customer expectations
Support implementation of tools and strategies to extract and translate raw data into valuable actionable insights.
Work on understanding our brand awareness and analyse our competitors to compare marketing performance.
Support analytics tools set up to correct discrepancies and ensure absolute data quality.
About you
2/3+ years’ experience within marketing and analytics.
Proactive and motivated team player
Strong organisational skills with the ability to work well under pressure
Self-starter, who is curious and ambitious.
Strong communication & presentation skills.
Understanding of Google Analytics.
Good understanding of marketing channel analysis.
Experience in data prep and blending tools and data visualization tools (e.g. Tableau and Power BI)
Knowledge of attribution modelling.
Experience of research tools such as SurveyMonkey
Experience of Brand Awareness & Competitor Analysis tools
Knowledge and understanding of travel and insights industry.
Marketing, Analytics, Business degree or professional marketing qualification is an advantage.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to Breeze, our award-winning Wellbeing platform.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you

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