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Caseworker

1 month ago

London Area, United Kingdom eTeam Full time

Role: Caseworker

Contract Length: 20 weeks

Location: Hybrid – Whitehall (Inner London)

• Induction onsite (London) potentially for 10 days, then hybrid. Candidate must be local to London.

• Office attendance 1 – 3 days per week onsite, minimum, and as required for Business needs.

o Based on the individual’s performance/output and the business needs.

• No travel expenses – Candidates need to be local to Whitehall.

IR35: In scope


The Defence Afghan Relocation and Resettlement (DARR) Directorate is a new organisation set up to manage the process for supporting eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities and reports directly into the Permanent Secretary.


Top 2 Evaluation Criteria:

1. Caseworker experience

2. Microsoft Office 365 competent


Minimum Requirement:

• Sole UK National

o Reason being that Dual Nationals cannot view UK Eyes only Secret documents which are part of the workload here.

• Experience analysing information from multiple sources, with keen eye for attention to detail.

• Delivering at pace – daily targets for cases

• Good understanding of English, especially written.

• Able to use Microsoft Office 365 (Word, PP, excel etc.)

o Majority of communications are via Outlook.

• Previous Casework Experience

• Problem solving

• Stakeholder Management

o Front facing and wider DARR team.

• Problem solving skills.

• Can work to targets.

• Understands Data Protection

• Empathy

o Can come across graphic/disturbing material and stories. Need to discuss up front with candidates to ensure they are resilient and ok with this.

• Need to be able to stick to policy. To make decisions based on policy, not on emotion.

• Ideally need candidates who are in similar roles.


Desirable

• Home Office/Police/Immigration background

• Experience dealing with complex cases.


Description

In addition to leading on all relocation and resettlement policy, the Directorate is responsible for assessing the applications of Afghans who still wish to relocate to the UK, enabling the relocation of those eligible, managing Whitehall and international relationships, at the highest strategic level (including daily Ministerial interaction) and directing and cohering all of the relocation and resettlement activity across the Defence enterprise.


Caseworker

REVIEWS CASEWORK

• Scrutinise and investigate requests for review and determine the appropriate

• response

• Managing and assessing cases in alignment with policy, operating procedures and

• guidance.

• Communicate with applicants to obtain additional information/evidence that may

• affect the outcome of their review

• Organising and leading review panels

• Responding accurately to applicants to inform them of the outcome of their query

• Ensure the ARAP Reviews multiuser email is actioned in a timely manner

• Internal Liaison with respective DARR teams such as Eligibility and Relocations Casework (including the LOTR team)

• Internal (MoD) stakeholder engagement, such as providing advice and support to Policy, Secretariat and Legal

• External, Other Government Departments (OGD) stakeholder engagement, such as cross-Whitehall ARAP working groups

• Provide SME advice to external agencies regarding the end-to-end process

• Delivering the MoD parts of cross Whitehall Hall review policy for the ARAP scheme

• Understand updates to OGD policies that may influence ARAP reviews

• Represent the Review Team at internal management meetings

• Maintain accurate records of decisions and evidence to support those decisions

• Adhering to and ensuring that others are complying with the wider DARR governance and data protection protocols