Casework Service Lead

2 weeks ago


London Area, United Kingdom Advocate Full time

We are seeking a skilled Casework Service Lead to join our team at Advocate. As a key member of the senior management team, you will be responsible for managing the core internal casework function of the charity. This includes delivering the casework process, leading the casework team, and ensuring the operation is effective and efficient.

The ideal candidate will have experience in data analysis and reporting to inform decision-making and track team performance. They will also possess strong problem-solving skills, with the ability to address operational issues and implement practical solutions.

This role requires:

  • Managing KPIs for the casework team
  • Track metrics to analyse casework performance
  • Oversee the production of casework statistics

The estimated salary for this position is approximately £45,000 per year, based on market rates. We offer a competitive benefits package and opportunities for professional development.



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