Google SME and Team Lead
1 week ago
Google SME and Team Lead (Workspace & Cloud) - (Inside IR35)
Contract Term: End of September
Contracting Authority: Cabinet Office
Location: Hybrid - London / Manchester / Bristol - 2 Days per week
Note: SC Clearance is an essential requirement for this role, (as a minimum you must be eligible and willing to undergo these checks)
Job summary
The Cabinet Office is undergoing a significant Digital Transformation. Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of 'Digital Data and Technology' in government.
The role is part of the Cabinet Office Digital Enterprise Services team which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates, and Government Property Agency.
Job description
Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace and Google Cloud and will lead the Google Administration team that manage both the Google Workspace range of applications for the Cabinet Office (CO) totalling 13,000 accounts, and the Google Cloud environment.
What you'll do
- You will act as a primary escalation point for the service desk, as a Google liaison and help the department to gain maximum benefit from the technology.
- You will help ensure that the Google Cloud and Google Workspace environments are;
securely configured, updated accordingly, well maintained and follow best practices - You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), 3rd party cloud productivity suite tools such as AODocs, and Google Cloud Architecture, Google Cloud Security, and Google Cloud Data Engineering.
Main Responsibilities
- Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services
- Maintain and build the relationship with Google and our Google Partner
- Ensure the integrity of the departments' Google infrastructure both at environment level and user level
- Develop an effective partnership and act as an ambassador for both Google Workspace and Google Cloud, challenging the departments and users where appropriate
- Support business change activities, focussing on technology impacts.
- Manage and triage incoming tickets for the Google team
- Provide Project Management for the various in-flight projects that involve the Google team
- Stay up to date with changes to Google Workspace, Google Cloud, and other products
- Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners
- Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them
- Work with the Digital Records Management team in managing the AODocs document library
- Work with the Project Delivery team in the migration of data and email into and out of Google Workspace, and Google Cloud
- Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support
- Provide Programme Management for the various programmes of work in progress and report up to the senior management team
- Work with Cyber Security on the best practices for managing Google Workspace and Google Cloud environments including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Project IAM, Service Accounts, etc), Data Loss Prevention, Trust Rules, Project Resources, BigQuery usage, etc
- Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.
It's essential that you have:
- Valid Security Clearance
- Experience in working as third line support in a busy IT support function
- Experience in the delivery of complex projects from ideation to implementation
- Experience in data migrations and migration tools
- Experience managing large Google Cloud estates with numerous applications over many projects
- Deep understanding of messaging protocols and email security
- Experience in Google Cloud Architecture, Cloud Security, and Data Engineering (Google Professional Certification in each of these areas is desired)
- Experience in using Google Apps Manager commands (GAM)
- Experience managing SaaS based messaging platforms such as Google and Office 365
- Experience in managing a large Google Workspace domain including third party tools
- Experience with working as a business analyst to gather requirements and success criteria for project work
- Experience in leading a technical team
- Experience with running multiple (dozens) of projects simultaneously
- Experience with project management and task delegation
- Experience with managing multiple DNS zone files
- Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS
- Experience with setting up and migrating large data sets in BigQuery
- Experience with, and confident in dealing with, senior stakeholders and VIPs.
It's desirable that you have:
- Understanding of legislation pertaining to government and public sector data and IT security
- Any experience with AD, MS Exchange and Sharepoint is highly beneficial
- Experience in managing and administering MS Sharepoint and Office 365
- A good understanding of Change Management Principles in relation to changing of messaging platform and Cloud Platform migrations
- Experience with Asana and Jira
- Experience in document management systems.
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