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HR Advisor

2 months ago

London, United Kingdom Contracts IT Recruitment Consulting Ltd Full time

HR Advisor
Job location: Chester
Job duration: 9 months + Extension
Hybrid

*Urgent 9 Month Contract - Role hiring now*

This is a Chester based role with an excellent immediate start within a Global Life science brand working on their largest digital and technological transformation program.

Job Overview:

The HR Advisor provides strategic and operational support to the Human Resources department. This role involves advising on HR policies, procedures, and best practices, as well as managing employee relations, recruitment, performance management, and compliance issues. The HR Advisor plays a key role in fostering a positive work environment and ensuring the organization's HR activities are aligned with its strategic goals.

Key Responsibilities:

  • Perform intake of HR inquiries via multiple channels, including case systems, chat, email, and telephony where Direct Access was not sufficient.
  • Use discretion and independent judgement to advise customers and determine the best method of resolution.
  • Guide managers on the process for application of policy.
  • Provide employees and managers with policy advice on leaves of absence, new ways of work, etc., and present options to address issues.
  • Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2, and 3, and compensation processes.
  • Guide employees and managers to available resources, such as toolkits or training materials developed by HR Expertise Teams, as appropriate.
  • Triage inquiries to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
  • Ensure accurate policy representation in interconnected systems/processes.
  • Provide feedback to assist in developing client service improvement projects (eg, knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
  • Demonstrate broad HR/Payroll knowledge, providing customers with relevant information, policy explanation, and navigation support.
  • Utilize knowledge base and HR experience/business understanding to interpret needs and resolve issues.
  • Provide high-touch customer service that meets expected service levels and business performance goals.
  • Champion direct access processes by using change management skills to influence managers and employees.
  • Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
  • Prepare appropriate documentation to meet customer needs related to HR processes (eg, change job letters, employee contract documents, severance letters, etc.).
  • Ensure proper documentation of inquiries, root cause, and resolutions.
  • Liaise with third-party vendors as applicable to resolve customer inquiries.
  • Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
  • Identify and report any call trends or product trends to the Team Lead or Supervisor.
  • Provide feedback on customer issues and the knowledge base so that management can address and improve the items.
  • Participate in scheduled and ad hoc training to improve policy and process acumen.

Key Skills and Experience
Must Have Experiences:

  • College degree required.
  • Human resources operational experience.
  • General knowledge and understanding of HR policies, processes, and regional employment laws.
  • Experience in a rapid, fast-moving, complex, and changing environment.
  • Practical operational experience of HR processes (eg, hire, payroll, benefits, performance).
  • Experience in a multi-cultural/multi-country work environment.
  • Ability to use business judgment to identify the right solution to meet business needs.
  • Previous experience working in a shared services environment preferred.
  • HR specialty certification preferred to demonstrate theoretical understanding and application of HR practices.

Desired Skills:

  • Proficiency in French and Italian beyond English.
  • Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.
  • Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps.
  • Strong attention to detail.
  • Highly computer literate with knowledge of HR systems and processes.

Please send your CV or call (Consultant Name) to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.