Sr. Delivery Operations Program Manager

1 month ago

London, United Kingdom eBay Full time

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About The Role And Team

eBay's Delivery Operations and Solutions Team is looking for an experienced Program Manager to work on the creation and execution of innovative delivery initiatives. This role will be focused on enhancing the selling and buying experience on eBay by ensuring our delivery and logistics solutions are consistently improving. We are seeking a candidate who enjoys problem solving and has a hands-on approach to driving operational excellence to elevate the e-commerce delivery experience for our sellers and their customers.

What You Will Accomplish

  • Manage the development and management of ground breaking delivery initiatives that enhance the eBay marketplace.
  • Guarantee the delivery and logistics solutions adhere to the highest quality standards, providing exceptional service consistently.
  • Engage and manage multiple partners, both internal and external, to ensure seamless delivery of operational excellence.
  • Deliver against a roadmap for delivery solutions, incorporating business analysis, functional and customer experience design, competitive analysis, and market segmentation.
  • Foster strong partnerships and collaborate effectively with carriers and logistics providers to achieve strategic goals.
  • Strong project management skills to deliver projects on time and within scope in a global, hybrid organizational environment.
  • Provide senior management reporting and updates on specific projects.

What You Will Bring

  • Proven track record of successful project management, with a preference for experience in logistics and carrier management.
  • Demonstrated experience in e-commerce or retail, with a good understanding of the logistics and delivery landscape.
  • Strategic attitude, with the ability to translate insights into actionable long-term plans.
  • Excellent communication skills, capable of engaging with senior management -level partners and cross-functional teams.
  • Adept at working with partners and managing relationships to drive business success.
  • Strong analytical skills with the ability to collect, review and evaluate data to drive informed decision making



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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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