Collections Specialist

1 week ago

London, Greater London, United Kingdom So Energy Full time
London, Hybrid

Our Perks:

  • Valuesdriven culture we're really proud of our culture.
  • Personalised Learning and Development Budget
  • Hybrid working hours two days a week in our London office
  • 25 Holiday Days + your local bank holidays
  • 1 Birthday day it only happens once a year
  • 3 So Giving Days spend these days giving back to your chosen cause
  • Religious Celebrations Leave


 Mental Healthcare
  • Unlimited sessions with Unmind
  • Enhanced Family Leave

So Energy:

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we're not done.

We're on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we're well on the way.

We're tech first, we're customer-centric and we're passionate about sustainability.


We want to do the best we can for our customers and for each other, so we've created a workplace that is encouraging, and supportive and offers the opportunity for growth.

As a company, we live by six core values that guide everything we do:

-
Clear:

-
Honest:

-
Ambitious:

  • Inquisitive:
-
Caring:

-
Sustainable

The Role:

Collections Specialist at SO ENERGY:

What you'll be getting up to:

  • As our customers' primary point of contact during difficult times, you'll be the friendly voice of So Energy
  • Negotiating payment arrangements for underpaying customers on monthly direct debit
  • Remind customers that behind our great products are amazing people, ensuring that we continue to deliver our 5 rated customer service
***:
This role will be a great fit if:

  • Experience negotiating payment arrangements for underpaying customers on monthly Direct Debit
  • Strong communication skills
  • Track record of delivering against targets or KPIs
  • The ability to priorities your own work to deliver the best outcomes
  • Previous experience in a customer centric environment
  • So, if this role excites you, don't let our role description hold you back, get applying_

Hiring Process:

  • 30 minute Phone Screen with Talent Team
  • First Stage interview and activity with Payments & Collections Team Leaders
Final Stage competency based interview with Payments Manager


Support - _If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

_

Our Values:

We look for people who share our values and can add to our culture.

Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.


Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious:

  • All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging:

At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging.

We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation.

It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

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