Collections Officer-Lambeth

2 weeks ago


London, Greater London, United Kingdom Eden Brown Synergy Full time £192
Job Advertisement

Position:
Collections Officer

Location:
Lambeth

Salary:
£191.92 per day (Umbrella)

Duration: 3 Months


Are you a skilled Collections Officer looking for a new opportunity? Join our specialist team in Lambeth and play a crucial role in managing service charge accounts for our residents.

Main Purpose

As a Collections Officer, you will be responsible for collecting service charges and managing a large portfolio of service charge accounts.

You will ensure that payments are up to date by maintaining regular contact with account holders, issuing letters and statements when necessary, and authorizing payment plans.

You will also handle customer queries and recommend legal action in cases of non-payment.

Key Responsibilities
Manage a large portfolio of service charge accounts.
Maintain contact with account holders to ensure timely payments.
Issue letters and statements as required.
Authorize and monitor payment plans.
Liaise with other teams to resolve service charge queries.
Recommend legal action for non-payment cases.
Work towards financial targets set by management.

Requirements
Good working knowledge of the Council's IT and accounting systems.

Understanding of the law relating to service charges and the statutory legal basis of the landlord and tenant relationship.

Knowledge of service charge account administration principles.
Ability to uphold the Council's core values, expectations, and service standards.
Strong organizational and communication skills.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent.

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