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Customer Service Advisor

4 months ago

Hessle and Hill Top, United Kingdom MS3 Networks Limited Full time
Due to continued growth and internal promotion in our business, we are looking to hire additional Customer Service Advisors

The Role:

  • As a Customer Service Advisor at MS3 Networks your job purpose is to support the Customer Experience & Operations Manager in delivering an excellent customer experience to all our customers.
  • Based from our offices in Hessle, as Customer Service Advisor, you will be instrumental in handling our customer queries and resolutions in a professional and timely manner.
  • Being the first point of contact for customers you will be dealing with a wide variety of queries from our Wholesale Partners as well as from members of the public in regards to our build activity and engagement in the communities we operate.
  • You will be responsible for ensuring all enquiries are dealt with efficiently and effectively and in line with the required key performance indicators.
  • You will work closely with key departments to effectively record, monitor and action tickets utilising our internal tracker system.

About MS3 Networks:

MS3 is a fibre network operator based in the Kingston-Upon-Hull area with plans to pass over 500,000 homes and businesses with full fibre.

As a wholesale-only provider, MS3 will enable its existing and future ISP clients to provide up to 10Gb connections to end-customers, building on their existing fibre ring through Hull and to more than 30 other locations in the region.


About you:

  • Experience in a similar customer service, call centre, helpdesk role would be advantageous
  • Proactive problem solver
  • Good communicator with a 'cando' attitude
  • Patience when handling tough cases
  • Can effectively plan and manage own time and actions to deadline
  • Ability to build professional customer relationships
  • Ensure confidentiality and discretion is adhered to at all times
  • High level of accuracy and attention to detail
  • Demonstrate flexibility and be a team player
  • Ability to work on own initiative
  • Computer literate with the Microsoft suite of programmes such as word, excel, PowerPoint, Teams, OneDrive etc.


Please note this job description is indicative and not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Role duties, responsibilities and activities may reasonably change at any time with or without prior notice.

MS3 Networks are a Disability Confident Company

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

Work Location:
In person

Reference ID:

CSALO