Tracking Administrator
2 weeks ago
We have great opportunities for Tracking Administrators to join our growing Commercial division here at Zenith.
Based at our fantastic Headquarters at Kirstall Forge, Leeds, this is a diverse role with a customer service edge and the opportunity to build relationships across a range of internal and external contacts.
The role is crucial in
tracking the repairs & services we manage for our broad client base to SLA's and the accurate reporting of this to the wider business.
- Liaising with repair agents on various maintenance issues and updating our systems with detailed and accurate information.
- Being aware of each customer's service contract obligations and individual operating requirements or restrictions, including financial, and escalate repairs that will not meet these to the appropriate Fleet Controller.
- Keeping accurate paper and electronic records in line with team and Operations Department protocol.
- Completion of various reports for internal and external distribution.
- Salary c.£23,000
- Company annual bonus
- Up to 6.25% contributory pension
- Private medical insurance
- Access to our onsite GP and masseuse
- 24 days holiday entitlement with the option to buy or sell more
- Your birthday off
- Casual dress in the office
- Agile working policy
Excellent verbal and written communication skills are required, as well as attention to detail, good IT skills and being well organised are important to the success in this role.
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