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Customer Service Advisor
3 months ago
Customer Services Advisor
Trowell Garden Centre has been established since the 1970's as a family business. We are looking for a permanent Customer Service person to join our small friendly Helpdesk and Customer Support team. The current team provides excellent customer service to our Garden Centre and Online Customers. Our online presence has been growing steadily, supplying gardening goods, giftware and Christmas products. Previous experience of Customer Service preferred but not essential as training can be given. Basic I.T. /Computer literate skills are essential. You will be required to work to the high standards we have set to exceed our customer expectations.
Job Purpose
Customer Services Skills/Experience:
- Good Communication Skills to be able to communicate through various platforms
- Good listening/telephone skills
- Good Literacy/written communication skills
- Basic I.T. skills / Computer literate
- Customer focused and an understanding nature
- Able to solve problems effectively and efficiently
- Ability to Work Well in a Team but Be Self-Motivated and Independent at Times
- Methodical mindset to prioritise and coordinate a variety of tasks
- Keen Attention to Detail, highly organised
- Positive Attitude
- Able to work multitask and manage high volumes of work
- Safety Conscious
- Alternate Weekend Working required
Schedule:
average 14.50 hours a week an average of 2 days a week including alternate weekends.
Week 1 Wednesday
Week 2 Wednesday Saturday Sunday
Work remotely
- No
Job Type:
Permanent
Salary:
From £10.57 per hour
Expected hours: 14.50 per week
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Onsite parking
Experience:
Customer Service: 1 year (required)
Work Location:
In person
Application deadline: 01/03/2024
Reference ID:
CSFEB28