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Casual Customer Service Advisor
3 months ago
We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at London Liverpool Street.
This casual role will be working onsite at London Liverpool Street and Stratford which are both road side operations . Shifts will be between the hours 02:00 am to 18:30 pm.
As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.
With knowledge gained about our services and using your own initiative, the ideal candidate will be answering customer queries, guiding them to their location and ensuring our high standards of health and safety are continually met.
Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.
Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.
Successful applications will be invited to attend an onsite assessment on Tuesday 4th June.
What you'll do
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including where applicable accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
What you'll need
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to NoteAt National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
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