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Outreach Worker

3 months ago

Birmingham, Birmingham, United Kingdom Age UK Birmingham & Sandwell Full time

Description of Service
Age UK Birmingham & Sandwell provides a range of services and programmes for people aged 50 and over.

Digital literacy is a top priority as it can help reduce loneliness, improve health and wellbeing, and provide opportunities for older people.


In today's digital-focused society, it is important for everyone to have the skills to perform tasks such as paying bills, reporting housing repairs, and staying in touch with loved ones.

To address these issues, the Digital Champion Programme offers personalized support to help older people learn the digital skills they believe will be most beneficial to them.

This role is a fixed term contract until November 2025, with a possible extension depending on funding. It also requires a driving license and access to a car.

Job Purpose


To work alongside the Digital Champion Programme Project Team to identify older people who would benefit from support to get online and use technology.


To play an active role in promoting digital inclusion services in the local community and directly support older people with their digital skills development, in person and remotely.


Principal Duties:

  • To market and promote the Digital Champion Programme in the community, carrying out activities in the community to reach older people directly, inform them about the service, and discuss the benefits of getting online.
  • To support the Project Coordinator to build and support referral pathways for older people into the service by working with other areas of the organisation as well as building external relationships in the community.
  • To work alongside Digital Champions to provide direct support and guidance to older people to get online, in onetoone and group settings, in community settings or in people's homes.
  • Support older people through the provision of Digital Skills Sessions in scenarios when it is not possible or appropriate for the support to be delivered by a Volunteer Digital Champion.
  • To work with older people to understand their individual goals and needs when it comes to being online and accessing technology, to enable a personcentred and learnerled approach.
  • To manage record keeping related to older peoples engagement with the service and to ensure data is collected accurately and in line with organisational policies and GDPR. To provide feedback to the Project Coordinator about the involvement of volunteers and older people with the service to inform service improvement.
  • To support the Project Coordinator with managing volunteer Digital Champions, including; planning skills sessions with older people, general project administration and supporting relationship building with volunteers.

Other duties

  • To work to achieve the objectives of the organisations' Equality and Diversity Policies.
  • To undertake any training required for the role and by the organisation.
  • To participate in the supervision and appraisal systems adopted by the organisation.
  • Adhere to the Health & Safety, information assurance, safeguarding policies and all other policies relevant to service delivery.
  • To undertake any other duties commensurate to the post not specifically mentioned in this job description.

Job Type:
Part-time

Pay:
£16,274.00 per year

Expected hours: 24 per week

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Birmingham