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Front of House Staff

3 months ago

Hexham, Northumberland, United Kingdom Walwick Hall Hotel Full time

Location:
Walwick Hall, Hexham, Northumberland, UK

Position:
Front of House Staff (FOH)

Overview:
Walwick Hall is a privately owned boutique country house 10-bedroom hotel with spa. Chesters Stables is a collection of family suites house in the original stables of the estate. Together these two businesses form the hospitality offering at Walwick Estate.

Opening in 2015, Walwick Hall has received high level praise form international travellers, UK based holiday makers and the local community around Northumberland ever since.


The business is now in need of additional
Front of House Staff to work with our Restaurant Supervisor to ensure the guest experience is seamless and luxurious.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service.

Anticipating the needs of our guests across all meal services.

Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.


We are looking for someone who has a passion for food and beverage, learn about our wine list and our kitchen garden to see how these add to the locally sourced produce that our chefs prepare daily.

Be part of our decedent Afternoon Tea service, where attention to detail and to great service is a must.

Walwick Hall is all about decadence, our service should reflect this and our desire to make our guests feel special should be at the forefront of every day.


DUTIES AND RESPONSIBILITIES:

  • To interact with each and every guest, putting their needs firstKnow and use our guests names with confidence
  • To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
  • The ensure all guests receive a high level of service at all service times.
  • To ensure that you use the EPOS till, including the relevant banking procedures
  • Check that each area is properly set before each service and that the bar is stocked and set daily
  • Carry out and record daily, weekly and monthly cleaning tasks.


This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.


PREREQUISITES:

A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE:
One Year plus service in a customer facing role within a luxury Hotel setting.

Job Types:
Part-time, Permanent

Part-time hours: 25 per week

Salary:
From £13.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Gym membership

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Hexham, NE46 4BJ: reliably commute or plan to relocate before starting work (required)

Experience:

  • Catering: 1 year (preferred)
  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Bartending: 1 year (preferred)

Work Location:
One location