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Building Surveyor x4
3 months ago
Interim Building Surveyor x4 – Repairs Service Reference no: Brent Pay rate: £26.15 per hour PAYE Hours per week: 36 Monday to Friday, normal working hours This opening assignment is for 3 months City: WEMBLEY, London Temp to Perm position A resolution focused Building Surveyor is required to work in the busy Repairs Service and to offer a resolution focused surveying service providing excellent customer service at every stage to enhance the reputation of the Housing property service.
Key responsibilities:
- Deliver a comprehensive technical surveying function incorporating diagnosis, specification, ordering, supervision and communication in order to maximise effectiveness and financial performance.
- Strong contractor management, to ensure that performance levels are maintained and early escalation of issues to ensure they are resolved promptly and in line with contractual obligations.
- Provide excellent customer service at every stage of the customer experience, to enhance the reputation of the Housing Property Services team.
- Ensure all contractors are working to Housing service standards to achieve the required results for the customer. Customer experience to be the highest priority and acting quickly when things go wrong, taking ownership and accountability to put things right through collaborative working, clear communication and keeping accurate records.
- Build strong and positive relationships with contractors and colleagues across the business, enhancing the reputation for delivering a service that strives to get things 'right first time' and understanding how the part you play fits into the wider organisational goals.
- Carry out audits and post-inspections to make sure satisfaction with the quality and condition of work, in adherence to legislation and statutory compliance. Quickly address and resolve any work or conditions that have fallen short of standards.
- Provide a proactive and commercially focussed service to customers, achieving the Council's customer satisfaction levels, service standards and KPIs.
- Investigate, diagnose and conduct complex property condition and dilapidation surveys, alongside specifying suitable remedial works.
- Contract management of repairs and voids contracts. Organise and carry out site visits to monitor contractors' work, ensuring standards are to the highest quality and are costed correctly. Raise issues with unacceptable contractor performance with relevant manager.
- Survey and manage complex cases of disrepair, insurance claims, complaints, leaseholder service charging and section 20, structural repairs and adaptations to resolution for the customer or stakeholder. Carry out detailed surveys of properties to provide a detailed report and act as the expert witness in any court action.
