Cancer Referral and Bookings Administrator

Job overview

This post is based in the Cancer Performance Team and full training will be provided on all aspects of managing cancer 2 week wait referrals, tracking patients through their tests and appointments to enable the team to determine if patients have cancer or not. This is an admin based role in a busy service and would suit people who like to be busy and are interested in providing a high level of customer service to internal and external stakeholders.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.

For this role you will undertake a 22-month development programme in Business Administration within the Community Therapies Services , through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.

This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this Business Administration or Business Management at this level or higher you are not eligible to apply.

Main duties of the job

The opportunity has arisen for a full time Band 3 ,booking officer within the Cancer Performance Team at North Middlesex University Hospital NHS Trust.

The role is administrative and will require great organisational skills and attention to detail as well as excellent communication skills. You will regularly liaise with clinicians and admin staff. There is a full training package accompanying this role. You will need to be able to cope well under pressure, show initiative and work well as part of a team.

The 2ww booking officer works with the cancer services to ensure that all suspected cancer patients are booked within cancer targets and cancer pathways are mapped and followed up appropriately. They also work closely with the Cancer Performance Manager and Service Managers in ensuring collection and management of the national cancer minimum data sets for all patients.

Previous experience of office/admin duties including Microsoft software packages such as Excel and working within the healthcare setting is essential , Careflow and Somerset . We will require references from your current and previous employer(s). Please ensure that the reference section of your application is completed appropriately giving the address, telephone number and work email address of each of your current and previous line manager(s). If this section is not fully completed your application may not be processed.

Working for our organisation

Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

For more information, please access the following link:

Detailed job description and main responsibilities

To provide a comprehensive, professional and effective secretarial service. The post holder must display a considerable degree of initiative, have mature judgement and maintain a calm, friendly and efficient manner when dealing with patients and staff.

The post holder will be required to work independently using initiative and applying a high degree of confidentiality to all of their work.

The ability to work under pressure and to prioritise the urgency of the workload from various directions is essential.

The post holder must be able to concentrate on completing tasks during periods of frequent interruptions from staff and patients. They must be able to manage deadlines with unpredictable work patterns; to be process driven and have a high attention to details.

Person specification

Education and qualifications

Essential criteria

Candidates must not already hold a Business Administration or Business Management qualification at Level 3 or above Candidates have to provide evidence of Maths and English certificate Good written and spoken English Excellent IT skills/ good typing skills Experience working with Careflow/ERS/ Soliton/ Somerset

Desirable criteria

Experience working with Cancer Performance team

Knowledge and Experience

Essential criteria

Experience of running and maintaining computerised databases Excellent word-processing and spreadsheet skills, including Microsoft word and exce Excellent communication/ verbal and written. strong interpersonal and organisational skills Excellent IT Good understanding of Cancer Waiting time targets

Desirable criteria

Experience working with Careflow/ERS/ Soliton/ Somerset Knowledge experience of working with medical records Experience of working in the field of clinical audit NHS Experience Excellent customer service

Skills and Abailities

Essential criteria

Ability to attend to detail and accuracy Ability to work consistently with minimal supervision. Ability to work well as part of a team Knowledge of key patient access targets and NHS modernisation agenda Understanding of a range of work procedures and practices Understanding of double registrations

Other attriubtes

Essential criteria

Flexibility within work requirements Dependable and reliable Values and respects others, treats everyone as an individual, is nonjudgmental Takes pride in themselves, their appearance, their role and where they work

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the

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