Development & Engagement Manager

2 weeks ago

London, Greater London, United Kingdom CLIFFORD CHANCE Full time
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Client Development Executive Manager will manage a portfolio of Global Strategic Clients (GSC).

The Client Development Executive Manager will run day-to-day aspects of client relationship activity globally for the clients within their portfolio ensuring a high level of proactivity, including client-facing interaction, ensuring client team accountability, a relentless focus on lead generation and driving opportunities, an ability to "connect the dots", undertaking, analysing and acting on financial data, client and market research and intelligence, providing strategic pitch support, generation of actionable client feedback, actively engaging clients on diversity and inclusion and targeted client events in addition to sharing best practice with, and supporting, the wider GSC programme to demonstrate a "client first" attitude with a client focused mindset and deliver an outstanding client experience.

Management of client portfolio
~ work closely with relationship teams to develop, implement and track progress of annual global client plans and ensure client plan objectives and actions are followed up in a timely manner, holding team members to account as necessary

~ actively monitor relationship mapping and ensure regular dialogue with key relationship contacts and the development of new relationships across your client's business

~ liaise on client-specific activities with a wide range of internal stakeholders across the global Clifford Chance network, e.g. partners, lawyers, secretaries, business development and business services teams

~ preparation of regular financial and non-financial reports (including value added reports) for clients and internal audiences, and interpretation of data

~ work alongside the Firm's commercial team to monitor the financial performance (including profitability analysis and lock-up) of individual clients and recommend actions to improve performance

~ ensure compliance with panel commercial terms and KPIs

build relationships with client contacts including legal function management/law firm management, and key legal contacts

~ work alongside the Firm's commercial pricing team to manage panel RFPs and pricing agreements

~ Research & Intelligence Monitoring
~ collate and disseminate key client developments, news stories and industry trends to client teams

identify and respond to new revenue generation opportunities arising from client and market developments
~ combine financial analysis with industry knowledge to identify gaps and exploit new business opportunities

~ Client Events and Inclusion
~ work with the Global Events Team and Inclusion Team for ideas on specific client events that will meet the strategic and tactical objectives of the client plan

~ play a key role in the organisation of client events working with the Events and Inclusion Team and external providers as appropriate

~ work with Associate Teams to help plan and run their own client inclusion and events

support the Global Strategic Client Programme through contribution to strategic projects as necessary.

You will have excellent client relationship management experience ideally gained within a law firm or professional services environment

~ Experience of strategic account planning and managing complex client relationships, including leading panel RFPs

A solid track record of being proactive and delivering high quality work, both personally and through a team

~ An optimistic outlook with a bold willingness to experiment, innovate and challenge past policies and progress with suggested ideas

~ The ability to work effectively and in partnership with legal and business

~ From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
We are one of the largest international law firms in the world.

With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations.

But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way.

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.

This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks.

These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.


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