Engagement Manager

6 days ago


London, Greater London, United Kingdom Savills Management Resources Full time

About the Job Title and Company: We are excited to announce a fantastic opportunity for an Engagement Manager at our company to join our dynamic team at King's Cross estate. As the Engagement Manager, you'll play a vital role in driving engagement within our customer groups, including residents, retail partners, and office occupiers/workers. Collaborating with our team, you'll create clear messaging and inspiring content to showcase the amazing community at King's Cross.

Purpose of the Role: The Engagement Manager will be responsible for leading customer engagement, communication, and marketing efforts for our direct customers. Working closely with marketing, digital, events, and communications teams, you'll ensure that our brand is effectively communicated to our customers.

Key Responsibilities:

  • Customer experience:
    • Support the neighborhood manager with content needs
    • Understand and contribute to the CX and engagement strategy
    • Identify communication channels and produce necessary collateral
    • Manage occupier relationships and collaborate on solutions

Customer engagement:

  • You'll promote a sense of community across the KX estate through events, activities, and initiatives that encourage participation.
  • Manage and publicize existing content created by the team
  • Work on B2B strategies and monthly activities
  • Develop occupier and resident comms plans and ensure stakeholder involvement
  • Manage B2B portals and content

Financial management:

  • Develop and manage the budget ensuring expenses are controlled
  • Prepare financial reports and manage suppliers

Continuous improvement:

  • Identify areas for improvement and stay updated on industry trends
  • Be the core ambassador for the brand and values
  • Focus on enhancing customer experience and engagement

Content and messaging:

  • Develop and execute compelling content and communications aligned with brand goals
  • Create engaging content across various channels
  • Ensure consistency in messaging and branding
  • Collaborate with internal teams and the Neighbourhood Manager

Standards:

  • Embed the King's Cross brand in all communications
  • Improve communication style and skills within teams
  • Manage budgets and prepare financial reports

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