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Balance Collections Administrator

3 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time
Hybrid / Full-time
Permanent
Competitive Annual
salary + Annual Bonus
Hemel Hempstead, HP2
4YL

Haven are
recruiting for a Balance Collections Administrator to facilitate the collection
of outstanding holiday balances from guests that have failed to make payment on
time. You will support the contact centre, parks and overall business by
paid in full before the date of travel, to cancel holidays for non-payment
where necessary and ensure that guests are aware when this has been done to
avoid guests arriving on holiday without a booking.
This is a Hybrid opportunity where your time
will be split from working from home at working from the office in Hemel
Hempstead (split can be discussed at interview stage).

Your opportunity:

  • Calling and
to make payment of these within agreed timescales.

  • Meeting KPIs
for numbers of guests contacted per day.

  • Reporting the
movement of outstanding holiday debt to ensure all relevant areas of the
business are aware of what is outstanding.

  • Working with
parks to keep them up to date on cancellations and outstanding balances.

  • Reviewing and
clearing any aged debt on bookings for past dates.

  • Managing
reports for failed automatic payments and contacting guests within agreed
SLA's.

  • Support other
areas of the business or tasks as required.

About

You:

  • Confident in
the use of all Microsoft programs, especially excel

  • Knowledge of
contact centre booking process, how to make, amend and cancel a booking

  • Proactive, problemsolving
attitude

  • Excellent
written and spoken English

  • Good
organisational skills

  • Experience of
outbound calling

Who are we?
Every year, more and more people get away from it all for a Haven holiday. Part
of the award-winning Bourne Leisure family, we have 39 Haven holiday parks from
Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6
million guests, we're a real breath of fresh air and we're passionate about
giving them a great time with memories that last a lifetime.

What's it like to work
with us?
Ultimately, it's our people and teams that make us an employer of choice.
At Haven we care about you as an individual
- whether you are office based, home
based or a mixture of the two, we are open and transparent in our approach and
welcome the same approach in return. We are a place where talent thrives and
gives you the autonomy to be the master of your own path. We are supportive and
collaborative, giving you the opportunity to learn, ask questions and work with
different people throughout the business. We are one great team, and we
celebrate successes as an individual and as a collective with our teams.

What is in it for you?:

  • Competitive pay & bonus opportunity
  • 20% staff discount for all of your family & friends in Haven & Warner
Hotels breaks.

  • Fully funded qualification development opportunities from Level 2 to Masters
Degree

  • Fantastic discounts on purchases from most major retailers via our app
  • Access to the Employee Assistance Programme including support for your
wellbeing and free access to advice and expertise on financial and legal
matters etc

  • Opportunity to purchase extra holiday
  • Instant Recognition schemes with great rewards
  • Long Service awards
  • Opportunity to earn upto £500 or more when you refer a friend to join our
great team

If this sounds like the
right opportunity for you, go ahead and apply

LI-JS1