CSM Manager

2 weeks ago

London, Greater London, United Kingdom Builder - What would you Build? Full time

Builder is looking to grow a team of exceptional Customer Success Managers in the UK who will be responsible for ensuring the ongoing success of customers using our Studio Store product.

We're on a mission to make app building so easy everyone can do it - regardless of their background, tech knowledge or budget.

We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started.

Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there's never been a more exciting time to become a Builder.

Studio Store is Builder's app store for small businesses such as Retail & Grocery stores, restaurants, and gyms, to take their business online quickly and affordably.

The store offers ready-to-launch full featured apps that can be launched in as little as two weeks with full aftercare and cloud hosting support.

Customer Success Managers (CSMs) partner with customers to ensure they're able to use the products and services provided by Builder effectively to achieve their business goals.

CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty.

Ultimately, you will work directly with customers to help solve their problems and ensure their satisfaction working closely with other employees to ensure customer questions, concerns and problems are addressed in a timely manner.

The successful candidate will be customer focused, data driven and able to work successfully at scale by leveraging the capabilities of the organisation to maximise automation and self service solutions for customers.

Pre-sales support - providing product expertise to support sales teams
Defining and implementing customer training and enablement programmes for your product or region to ensure customer product adoption
Effective ongoing support and resolution of customer queries in a timely manner to drive continued product success
Cross-sell and upsell services and products from the Builder.
Promote value through customer experience
Review customer complaints and concerns and seek to improve the overall customer experience
Conduct weekly and monthly review of core customer success KPIs to ensure your portfolio of customers are hitting their health metrics
Proven work experience as a Customer Success Manager or similar customer facing role for a SaaS product
Experience working with brand image and promoting value through customer experience
Experience working with data to understand trends and formulate action plans
Experience in managing a diverse group and training each according to company standards
A communications or marketing degree is preferred
Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo.

We want you to help us become even better at supporting our customers and take AI app building to new heights.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild
Attractive quarterly OKR bonus plan or commission scheme dependant on your role
~ Hybrid working
~24 days annual leave + bank holidays
~Generous Referral Bonus scheme
~ Pension contributions
~ Private Medical Insurance provided by AXA
~ Private Dental Insurance provided by Bupa
~

  • Senior Creative

    2 weeks ago

    London, Greater London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Operations Assistant

    2 weeks ago

    London, Greater London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom zeroG - AI in Aviation Full time

    Customer Success – Customer Success Management / We're looking for our next Customer Success Manager to join our growing London team Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and strategic expansion across an Enterprise book of business. You will work...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom Espire Infolabs Full time

    Espire infolabs is hiring for Customer Success Manager for London, UK location. Job: Customer Success Manager Location: London UK(Hybrid)Type: Permanent Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Academic Qualification: bachelor's degree in computer science OR equivalent IT Degree...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom Ultimate Asset Full time £35,000 - £40,000

    Customer Success Manager SaaS Up to £35 40k base Hybrid role 2 days in the office, near Hampshire/Basingstoke/Reading The Company This company are small but fast growing SaaS platform used to predict and prevent risk across multiple industries.The RoleIt's a classic CSM role, focused on retaining the client and growing the account where possible Be the face...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom Iron Mountain Full time

    Iron Mountain Customer Success Manager in London , United Kingdom We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Customer Success To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not...

  • CSM and SPM ServiceNow Developers

    1 week ago

    London, Greater London, United Kingdom LA International Computer Consultants Ltd Full time

    Back to box Demand Management - 1 resource* 1x ServiceNow SPM developer with experience of SPM (Strategic Portfolio Management) implementation, specifically Demand Managemento 5+ years experience developing on ServiceNowo Experience of at least 1 implementation of Demand Management (part of SPM)o Experience with analysing and understanding complex, custom...

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom CarbonChain Full time $40,000 - $60,000

    Full Time] Customer Success Manager at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work We're building the infrastructure for the net zero transition, and we're looking for brilliant builders who want to help define a low carbon future. We build software to automate the carbon footprinting of supply chains....

  • CSM Manager

    2 weeks ago

    London, Greater London, United Kingdom Pearson Education Full time

    Customer Success Manager Office Alignment: 80 Strand, London Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever...

  • CSM Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Gloat Full time

    We're seeking an Enterprise Customer Success Manager (CSM) with a proven track record of effectively guiding large enterprise customers (with over 25,000 employees) toward their desired outcomes. In this pivotal role, you will cultivate high-trust relationships with your customers, lead in-person workshops, and ensure the establishment of a long-term...

  • Senior Client Insight Consultant CSM

    2 weeks ago

    London, Greater London, United Kingdom GfK Full time

    Job information Senior Client Insight Consultant CSM from the Company GfK , this latest Senior Client Insight Consultant CSM job vacancy is located in the city Hybrid work in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Senior field have...

  • Senior CSM/Financial Analyst

    2 weeks ago

    London, Greater London, United Kingdom Landytech Full time $12

    Senior CSM/Financial Analyst (French Speaking) - B2B SaaS Fintech Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and...

  • Senior Account Manager

    2 weeks ago

    London, Greater London, United Kingdom Csm Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...

  • Senior Client Insight Consultant CSM

    2 weeks ago

    London, Greater London, United Kingdom GfK Full time

    Job Description: Job information Senior Client Insight Consultant CSM from the Company GfK , this latest Senior Client Insight Consultant CSM job vacancy is located in the city Hybrid work in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies...

  • Senior Client Insight Consultant Csm

    2 weeks ago

    London, Greater London, United Kingdom GfK Full time

    CountryUnited KingdomJob FamilyCustomer Success ManagementWe show the world what people want.Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...

  • Regional Manager, Channel Sales

    2 weeks ago

    London, Greater London, United Kingdom Verkada Full time

    Responsibilities Lead a team of 8-10 Regional Channel Sales Managers (CSMs) in achieving individual and team quota Ongoing mentoring and development of sales team which includes recruiting, hiring and coaching new CSMs Support & coach team of CSMs in their responsibility to build pipeline daily Conduct weekly forecast meetings Reporting on sales...

  • Partnership Development Director

    2 weeks ago

    London, Greater London, United Kingdom Csm Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...

  • Assistant to Manager

    2 weeks ago

    London, Greater London, United Kingdom Orega Full time

    Gracechurch Street, London Posted 22 January 2024 Overview: As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the...

  • People Coordinator

    2 weeks ago

    London, Greater London, United Kingdom CSM Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...