CSM Manager

3 weeks ago

London, Greater London, United Kingdom CarbonChain Full time $40,000 - $60,000
Full Time] Customer Success Manager at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager
Full Time
Remote Work

We're building the infrastructure for the net zero transition, and we're looking for brilliant builders who want to help define a low carbon future.

We build software to automate the carbon footprinting of supply chains.

Banks, traders, and manufacturers use our product to tame the complexity of international supply networks, identify the most carbon-intensive parts, and find greener alternatives.

Our company is made up of passionate people with expertise ranging from oil refining to deep learning.

Between us we've run Amazon's European supply chain, built JustEat's corporate meal delivery platform, and monitored industrial emissions with satellites for Al Gore.

We've got MBAs and PhDs but we know that there's a lot we don't know, and we're hoping you can help fill that gap.

Our work requires everybody to straddle the physical and digital worlds, and a growth mindset is essential.

Your feedback will help shape the roadmap, and you'll be supported by a crack team that loves to ship quickly and get products into customers' hands.

Your job as a Customer Success Manager (CSM) is to be a customer champion and unlock the full potential of CarbonChain for every user.

You'll be the first Customer Success Manager in the London office.

With an established footprint across key customer accounts, we are looking for an individual that can be a customer champion and unlock the full potential of CarbonChain for every user.

Being a trusted partner to strategic accounts to drive value and successful business outcomes
Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
Have a proven track record working in high-touch enterprise segments with B2B enterprise software products
~ Bachelor's degree
~5+ years of customer success experience; Are deeply curious about how we can reach Net Zero and the role of financial institutions and industrial players in the energy transition
~ Have domain experience in the financial or industrial sectors, with a solid grasp of commodity trading
~ Understand how to gather and use customer data to tell the user story and enable internal decision making and prioritisation
~ Are excited about taking and growing an account from 10 users to the next 1000 users
~ Demonstrate an authentic hunger to build the CarbonChain's customer success model from the ground up, the dynamism to deliver impact, and the desire to keep learning

Right to work in the UK and willingness to come to the Camden, London office 2+ days a week
A demonstrated interest in building products and collaborating tightly with engineers
Competitive salary + generous equity package
~ Flexible working hours - we encourage regular breaks and being AFK (away from keyboard) to support your wellbeing
~£2,000 annual development allowance for you to spend on developing your current skills and learning new things
~ 26 days of annual leave

We help companies automate the accounting of their carbon emissions
More Full Time Jobs
Jr Account Executive with potential to become CRO
Full Time
$US Immigration Law Clerk
Full Time
Full Time
Full Time
Full Time
$BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
Full Time
Part Time
Contract
Internship
News
Database

  • Senior Creative

    4 weeks ago

    London, Greater London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Operations Assistant

    3 weeks ago

    London, Greater London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • CSM Manager

    3 weeks ago

    London, Greater London, United Kingdom zeroG - AI in Aviation Full time

    Customer Success – Customer Success Management / We're looking for our next Customer Success Manager to join our growing London team Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and strategic expansion across an Enterprise book of business. You will work...

  • CSM Manager

    3 weeks ago

    London, Greater London, United Kingdom Espire Infolabs Full time

    Espire infolabs is hiring for Customer Success Manager for London, UK location. Job: Customer Success Manager Location: London UK(Hybrid)Type: Permanent Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Academic Qualification: bachelor's degree in computer science OR equivalent IT Degree...

  • CSM Manager

    4 weeks ago

    London, Greater London, United Kingdom Ultimate Asset Full time £35,000 - £40,000

    Customer Success Manager SaaS Up to £35 40k base Hybrid role 2 days in the office, near Hampshire/Basingstoke/Reading The Company This company are small but fast growing SaaS platform used to predict and prevent risk across multiple industries.The RoleIt's a classic CSM role, focused on retaining the client and growing the account where possible Be the face...

  • CSM Manager

    3 weeks ago

    London, Greater London, United Kingdom Builder - What would you Build? Full time

    Builder is looking to grow a team of exceptional Customer Success Managers in the UK who will be responsible for ensuring the ongoing success of customers using our Studio Store product. We're on a mission to make app building so easy everyone can do it - regardless of their background, tech knowledge or budget. We've already helped thousands of...

  • CSM Manager

    3 weeks ago

    London, Greater London, United Kingdom Iron Mountain Full time

    Iron Mountain Customer Success Manager in London , United Kingdom We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their...

  • CSM Manager

    3 weeks ago

    London, Greater London, United Kingdom Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Customer Success To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not...

  • CSM and SPM ServiceNow Developers

    2 weeks ago

    London, Greater London, United Kingdom LA International Computer Consultants Ltd Full time

    Back to box Demand Management - 1 resource* 1x ServiceNow SPM developer with experience of SPM (Strategic Portfolio Management) implementation, specifically Demand Managemento 5+ years experience developing on ServiceNowo Experience of at least 1 implementation of Demand Management (part of SPM)o Experience with analysing and understanding complex, custom...

  • CSM Manager

    4 weeks ago

    London, Greater London, United Kingdom Pearson Education Full time

    Customer Success Manager Office Alignment: 80 Strand, London Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever...

  • CSM Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Gloat Full time

    We're seeking an Enterprise Customer Success Manager (CSM) with a proven track record of effectively guiding large enterprise customers (with over 25,000 employees) toward their desired outcomes. In this pivotal role, you will cultivate high-trust relationships with your customers, lead in-person workshops, and ensure the establishment of a long-term...

  • Senior Client Insight Consultant CSM

    3 weeks ago

    London, Greater London, United Kingdom GfK Full time

    Job information Senior Client Insight Consultant CSM from the Company GfK , this latest Senior Client Insight Consultant CSM job vacancy is located in the city Hybrid work in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Senior field have...

  • Senior CSM/Financial Analyst

    4 weeks ago

    London, Greater London, United Kingdom Landytech Full time $12

    Senior CSM/Financial Analyst (French Speaking) - B2B SaaS Fintech Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and...

  • Senior Account Manager

    3 weeks ago

    London, Greater London, United Kingdom Csm Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...

  • Senior Client Insight Consultant CSM

    3 weeks ago

    London, Greater London, United Kingdom GfK Full time

    Job Description: Job information Senior Client Insight Consultant CSM from the Company GfK , this latest Senior Client Insight Consultant CSM job vacancy is located in the city Hybrid work in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies...

  • Senior Client Insight Consultant Csm

    4 weeks ago

    London, Greater London, United Kingdom GfK Full time

    CountryUnited KingdomJob FamilyCustomer Success ManagementWe show the world what people want.Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...

  • Regional Manager, Channel Sales

    3 weeks ago

    London, Greater London, United Kingdom Verkada Full time

    Responsibilities Lead a team of 8-10 Regional Channel Sales Managers (CSMs) in achieving individual and team quota Ongoing mentoring and development of sales team which includes recruiting, hiring and coaching new CSMs Support & coach team of CSMs in their responsibility to build pipeline daily Conduct weekly forecast meetings Reporting on sales...

  • Assistant to Manager

    4 weeks ago

    London, Greater London, United Kingdom Orega Full time

    Gracechurch Street, London Posted 22 January 2024 Overview: As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the...

  • Partnership Development Director

    4 weeks ago

    London, Greater London, United Kingdom Csm Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...

  • People Coordinator

    3 weeks ago

    London, Greater London, United Kingdom CSM Full time

    Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout...