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Receptionist

3 months ago

Milton Keynes, Milton Keynes, United Kingdom Parkside Medical Centre Full time

Job summary

We are a GP surgery in Bletchley who seek an additional part-time receptionist to join our team. As the first point of contact within the surgery this role is integral to our approach to patient care, greeting and supporting patients and their carers both face to face and on the telephone. It also includes forwarding/responding to online correspondence from patients and the health care professionals involved in their care.

Main duties of the job

The successful applicant will have at least 12 months' experience of working with the public (preferably in a busy reception environment), be reliable, have good customer service & computer skills and be available to cover for holidays/sickness.

The role would suit someone with a friendly and approachable demeanor, ability to problem-solve and willingness to help/support both patients and colleagues.

About us

The practice works from purpose-built premises in Bletchley and is expanding due to population growth. We comprise a large but friendly team of 6 GPs, 3 Nurses, 2 HCAs, & Admin colleagues.

Job description

Job responsibilities

Arrive punctually at the beginning of your shift, and to lock up and secure the premises on leaving.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a local and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Assisting potential patients with the completion of new patient registration forms and other forms when necessary

Ensure all new patients are registered onto the computer system promptly and accurately.

Receive and make telephone calls as required and direct patients appropriately. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the computer system ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Advise patients of relevant charges for private services, accept payment and issue a receipt for the same.

Book ambulances for patients as requested by the Doctors

Informing patients of test results as and when appropriate.

Monitoring patients in the waiting room and ensuring the area is kept safe and tidy.

Any other duties appropriate to the position which may reasonably be determined by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

No formal qualification required but a demonstrable commitment to professional development and a desire to learn. Good keyboard skills including the use of Word and Email.

Desirable

Ability to relate and communicate effectively with a diverse range of patients, their carers/relative and health care professionals. Experience of working with the public both face to face and on the telephone.

Experience

Essential

Experience of working both face to face and on the telephone with the general public in a busy reception environment. Experience of dealing with a diverse range of people with differing needs and vulnerabilities.