Patient Access Clerk

1 week ago


Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Job summary

An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team.

We have a number of vacancies for both full time ( and part time (30hrs) staff. Our department is primarily open 08:30 - 17:00.

No experience is needed as full training will be provided.

If you are passionate about admin and the NHS, and are looking for a position that builds skills and knowledge with opportunities to progress this could be the job for you.

We are focused on delivering the best possible service for our patients, if you would like to be a part of providing great services to our community then this could be the perfect opportunity for you.

Main duties of the job

Patient Access Services are looking to recruit clerks on a permanent basis for our busy team

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times

You will be expected to provide an effective customer focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills

The range of duties may include routine reception duties, preparation of medical notes for outpatient clinics and the booking of outpatient/inpatient appointments

Keyboard skills are essential

Uniforms will be provided where necessary, however all successful candidates will be required to present a smart and professional image in line with the Trust's Uniform and Dress Code Policy

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

*Overseas candidates to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the website.

Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder / general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Please see Job description attached for full details.

Person Specification

Qualifications

Essential

Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

ECDL, CLAIT or IBT qualification Registration with and/or working towards records management or legislative qualification ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

Experience working with the public/patients Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

Experienced user of a patient administration system (PAS) Experience working in a hospital or NHS environment

Knowledge

Desirable

Awareness of legislation, standards and guidelines relating to records and information Knowledge of health records processes or systems

Skills

Essential

Accurate keyboard skills Ability to use own initiative Ability to work to deadlines Team player

Other

Essential

Physically able to perform the duties of the post Ability to travel to any Trust site as required Courteous, polite and of smart appearance

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