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Clinical Correspondence Administrator
3 months ago
Ideally, we are looking for someone with experience in a similar role however this is not essential as full training will be provided.
From £10.56/hour dependent on experience
CHURCHMERE MEDICAL GROUP
JOB TITLE:
CLINICAL CORRESPONDENCE ADMINISTRATOR
REPORTS TO:
ADMINISTRATION MANAGER
HOURS:
FULL TIME
Job Summary:
To be responsible for undertaking a wide range of data inputting duties in support of the multidisciplinary team.
Duties can include but are not limited to, actioning all clinical correspondence from other care service providers and other sources on the practice clinical system, adhering to extant policy and procedure.
Job responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items on the following list.
- Processing incoming and outgoing mail
- Data entry of new and temporary registrations and relevant patient information
- Scanning of patient related documentation including attaching and coding scanned documents to patient's healthcare records
- Processing of all DNA letters in accordance with current protocol
- Input data into the patient's healthcare records as necessary
- Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Manage all administrative queries as necessary
- Carry out system searches as requested
- To provide IT support to all members of practice staff
- Taking meeting minutes
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
- Typing letters, reports and associated documentation as required
- Process referrals to external agencies such as secondary care
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Read code data on EMIS web
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others' health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills,
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean, sterile, and safe way, free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practi
