Junior Implementation Consultant

1 week ago

Chorley, Lancashire, United Kingdom ESG Global (Energy) Full time

Junior Implementation Consultant

Job Description:

POSITION INFORMATION
Department Delivery Services Reports To Lead Implementation Consultant

Work Location Chorley - Hybrid Hours of Work 37.5

Position Type Full-Time Rate Type Salary

SUMMARY


We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers.

We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Our Implementation Services Team Vision is for our customers to feel that they are in expert hands, that we have reduced complexity, and that they have experienced a smooth and efficient implementation throughout, and for our business to feel that we implement change in a skillful, efficient and practiced manner.

Our mission is to have an Implementation Services Team where:

  • Everyone is equally valued and understands their contribution,
  • We all feel we're driving forward the best versions of ourselves,
  • We feel equipped to do our jobs and understand why it's important,
  • We feel empowered to do our best,
  • We utilise best practices with our tools and our processes,
  • We put the customer at the heart of what we do,
  • We understand the value of continuous improvement and are always questioning 'could we do better?'


As a Junior Implementation Consultant at ESG, you will support multiple small, medium and large-scale projects and programme deliveries, from pre-sales through to go live, combining both business and technology skills and ideally industry knowledge.

Utilising detailed knowledge of our product implementation services for ESG products, you will deliver general consultancy, alongside providing support and guidance for test, migration, and accreditation activities in support of Client's wishing to implement ESG solutions into their business.

This includes support of the activities to integrate their own software solutions with ESG products.

As a Junior Implementation Consultant you will be expected to support the Lead Implementation Consultant and other members of the team to continuously refine and evolve the processes and procedures that underpin a successful
Implementation Services Consultancy team, all of which are in support of delivering our teams vision and mission statement, alongside demonstrating ESG's EPIC values of Excellence, Passion, Integrity, and Collaboration


We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role.

but during your initial training period the need to be in office full time with other team members will be essential.


ESG Global Ltd

POSITION RESPONSIBILITIES
As a Junior Implementation Consultant at ESG you will:

  • Support the delivery of small, medium and large-scale projects and programmes
  • Support the endtoend processes involved in integrating ESG products into Clients / third parties existing landscapes, including education and training, test support and the provision of integration testing artifacts, data setup and test environments (where relevant)
  • Support the endtoend processes involved in migrating Clients onto new ESG products and services, ranging from advice and consultancy through to daytoday management of the migration itself
  • Support the endtoend processes involved in accrediting Clients to utilise ESG software and services, working alongside internal teams to provide the relevant industry mandated evidence, and supporting Clients with their understanding of the obligations and activities involved
  • Support other Client led test phases such as User Acceptance Testing and EndtoEnd Testing where appropriate from providing defect management and triage support for ESG products, through to providing advice and guidance on the optimum approach to delivering these test phases (i.e., using existing ESG test artifacts)
  • Support the Project Manager to identify and propose the most appropriate implementation approach for each project
  • Build strong relationships from Project initiation stage to partner with Clients to enable and improve their knowledge and system confidence, ensuring a bestinclass onboarding experience.
  • Identify new opportunities for Product improvements, feeding these into the product roadmap
  • Periodically, review documentation and tools to keep them up to date with product evolution and continuously improve processes
  • Provide accurate status reporting to the Client / business during product implementation activities (i.e., test, migration, and accreditation where relevant)
  • Maintain product and industry knowledge as the products evolve and industry release new changes
  • Work with other Consultants and wider ESG colleagues to ensure a coherent and consistent approach to delivering consultancy and knowledge transfer engagements
  • Work

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