Global Operations Coordinator

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Crisis24 Full time

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

The role is a starting position for those who have an interest in a career in risk management and an aptitude for providing security advice and assistance to clients in difficult situations.

The position is ideal for someone looking to begin a career is security and risk management and build valuable skills and experience in an operational setting.

The Crisis24 Global Operations Centre in Bournemouth is at the heart of the delivery of operational tasks for Crisis24 clients globally handling a range of situations from routine monitoring to handling complex security and evacuation tasks.

The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events, including giving immediate support and advice to people in live security incidents.

Central to the role is the ability to clearly and calmly work under pressure, to work effectively in a small team to deliver solutions in real time in combination being able to run routine daily tasks with focus and accuracy.

What You Will Work On

Crisis24 seeks a Global Operations Coordinator to work in support of live operations, proactive threat monitoring, and emergency response tasks carried out within the UK Global Operations Centre in Bournemouth.

This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice.

The position holder works a rotating 12-hour shift pattern to ensure 24/7/365 operations, including days, nights, and days off. You must be responsible, diligent, composed under pressure, and have demonstrated high quality written and verbal skills.

Who You Will Work With

The successful candidate will work as part of a team of Global Operations Coordinators in the Bournemouth Global Operations Centre and the role requires close collaboration between team member to deliver on tasks.

The Global Operations Coordinators work closely with the Management team who will both provide support and instruction.

During complex tasks the Global Operations Coordinators work alongside Operations Managers to plan, run and deliver operational support to clients.

As part of a global team the role also regularly works closely with Crisis24 colleagues in various locations to help deliver services to clients both internal and external.

What You Will Bring

  • Solutions-oriented, with a proactive approach to challenges.
  • Inquisitive mind.
  • Excellent written and verbal communication skills.
  • French language skills (verbal and written) is a definitive advantage.
  • Ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment.
  • Ability to handle stressful situations and adapt to rapidly changing operational requirements.
  • Excellent administrative skills with a keen eye for detail.
  • Strong team player with ability to carry additional responsibilities calmly and professionally.
  • Excellent computer skills with proficiency in MS Office.
  • Broad geographical knowledge, with an active interest in current affairs.
  • Post-graduate degree in a related field is an advantage but not essential.
  • Additional language skills (verbal and written) an advantage.
  • Legally entitled to work in the UK.
  • The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours).
  • Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
  • Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company.
  • A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.
  • Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:
    • We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%.
    • You will be entitled to opt out should you wish.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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