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People Operations Coordinator
3 months ago
This includes administering all elements of the employee life cycle including Referencing, L&D, HR Admin, Payroll, Benefits, Parental Leave, Absence and OD support whilst adhering to LV= policies and procedures.
Ensuring all HR systems, customer data and systemic processes are up to date and accurate and key risks within HR Support are controlled and regulations adhered to.
This is a 6 month Fixed Term ContractWe offer Hybrid working but you will be required in our Bournemouth offices twice per week
About you:
- Previous experience working in HR
- Excellent telephone manner and ability to establish credibility and rapport with employees and managers at all levels
- Work at a fast pace and manage changing priorities and varied tasks whilst being organised
- Flexible team approach to facilitate the team priorities
- Resilience
- Experience of using multiple HR databases, e.g. Resource Link, LeOn.
Strong PC skills
- Word, Excel PowerPoint and Outlook
- Good admin and organisational skills.
- High levels of attention to detail and accuracy and ability to manage own workload.
- Using problem solving techniques and initiative
- Positive can do attitude and curiosity to make improvements
- Excellent understanding of Risk and how managed within HR Support
Details:
- Respond to all employee and line manager HR enquiries within the HR people operations remit, using indepth knowledge of LV= people policies, payroll, employment law and HR best practice. Where appropriate, refer enquiries to other parts of HR to facilitate an answer to the customer.
- Maintain reporting of Risks associated with people operational activities, escalating any emerging risks to line management, and ensuring that Risk knowledge is up to date with current regulations.
- Contribute to the adherence of full audit checks and controls in line with people operational Control Framework. This also involves working closely with Audit, Risk & Compliance in relation to audits and compliance reviews.
- Contribute to the weekly / monthly people operation audits, escalating and weaknesses to line management and sharing learns with the team.
- Act as 1st line of defence in terms of referencing activity (SIRA, CIFAs, SIMR etc.), ensure that legal obligations are met at all times with regards to Home Office and our regulators and contribute to maintaining high standards of data security and integrity. Investigate and identify any risks that have arisen through the referencing process to appropriate level.
- Ensure that GDPR activity is fully embedded within people operations and that ongoing activity is actioned in adherence with these regulations.
- Carry out monthly, annual and ad hoc checks in line with the LV= referencing policy e.g. ongoing referencing, F&P checks and Visa.
- Adhere to people operational SLAs and escalate where this may not be possible due to conflicting business demands.
- Case management of maternity (and adoption) cases providing 1:1 support, advice and processing for employees who are pregnant or adopting a child, ensuring that their line managers understand and follow the process correctly.
- To provide both proactive and reactive support to line managers on sickness absence cases, ensuring that the LV= sick pay policy is correctly and consistently applied and that Occupational Health are engaged as appropriate.
- Assist with processing some HR and payroll transactions/database updates, e.g. leavers, joiners, offer letters, holiday calculations, redundancy calculations and resolution of payroll issues.
- To maintain appropriate confidentiality for all employee data in daytoday activities (e.g. using appropriate security checks during calls and complying with our clear desk policy).
Why work for us?:
Go on, bring your true self to LV=.
Why not follow us on Glassdoor and take the opportunity to see real reviews of what it's like to work here.
Rewards and Benefits:
This role is a Band B in the LV= Structure.
- 26 days' holiday which increases after two years' service to 28 days
- The opportunity to buy or sell up to five days' holiday
- An annual bonus scheme based on company and personal performance
Flexible benefits
- Cycle to work scheme/Health Assessment/Personal Accident Insurance/Critical Illness/Private Medical Insurance/Dental Insurance
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please click here to read more about it)
- Group Life Assurance 4 x basic pay to your dependants, You'll have the option to increase to x 8 times cover
- Group Income Protection, if a member of the Pension scheme and reached 5 years' service
- Employee Assistance Programme (EAP) service for support through difficult times in your life
- Virtual GP service
- Shared parental leave
- You'll receive up to 20% discount on our life products for
