Safer Gambling Agent

2 weeks ago

Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time
Safer Gambling Agent

Joining the Safer Gambling Team means being part of a group that puts trust at the forefront. We're dedicated to helping each other and makingsure our customers use our products safely and responsibly. As a team, we prioritise doing what's right.

As a Safer Gambling Agent, you'll play a crucial role in managing against our Safer Gambling Customer Policy. This involves having meaningful conversations with our most vulnerable customers. There's also potential to work with three of our brands: Paddy Power, Betfair, and Sky Betting & Gaming.

What you'll do

Handle incoming contacts from customers looking to discuss their restrictions or remove self-exclusion, using our Safer Gambling (SG) framework for open and productive conversations. Become an expert in safer gambling practices. Respond promptly and effectively to live chats, often juggling multiple chats at once, and occasionally handling phone calls and emails with great attention to detail. Use our existing protocols for customers flagged for SG concerns to ensure impactful conversations and take necessary interventions. Contribute to improving the overall safer gambling experience for our customers.

How You'll Do It:

Be adaptable to different products and communication channels like live chat, phone, and email, and be open to working with multiple brands. Have a strong commitment to supporting customers, including those who may be vulnerable. Have previous experience in customer-facing roles, with a track record of problem-solving and multitasking while prioritizing risk management. Possess excellent written and verbal communication skills in English. Have previous experience with risk management in customer-facing roles or regulated industries. Apply strong analytical skills and attention to detail. Communicate confidently and clearly, discussing sensitive topics and agreeing on solutions with customers. Process information effectively and present findings clearly and concisely. Manage multiple tasks simultaneously and take proactive control of your workload. Maintain a strong commitment to supporting customers and doing what's right.

Hear it from our SG Team - for insight into the role, check this out:

Salary: £26,000

Shifts will fall between 7am and 11pm, working 5 out of 7 days. This also includes working at peak events and some bank holidays.

Please note - candidates will need to be located within commutable distance to the office as the initial training (approx 6 weeks) will include office based learning at our Leeds office.

Start date: Induction - July 2024

We cannot approve any holiday during the training period.

What's on offer

£/€1,000 learning fund Twice-yearly bonus (with part of it guaranteed) Uncapped Holiday Pension contribution scheme Private healthcare Hybrid Working Access to thousands of Udemy courses Invest via the Company Sharesave Scheme

About Flutter UK & Ireland

We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.

Together the Flutter UKI brands offer market-leading entertainment to millions of customers every single week Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like 'cash-out', 'Request a Bet', betting exchanges and free-to-play games like Soccer Saturday Super 6.

Working Here

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.

Find out more about how we co-created our Values with over 10,000+ insights from our people

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.

  • Safer Gambling Agent

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter Entertainment Full time

    Joining the Safer Gambling Team means being part of a group that puts trust at the forefront. We're dedicated to helping each other and making sure our customers use our products safely and responsibly. As a team, we prioritise doing what's right.As a Safer Gambling Agent, you'll play a crucial role in managing against our Safer Gambling Customer Policy....

  • Receptionist

    2 weeks ago

    Leeds, Leeds, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for.Our casinos are an exciting and rewarding place to work...

  • Senior CRM Strategy Executive

    2 months ago

    Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you'll doWe have an outstanding opportunity within the CRM Strategy Team for a Senior CRM Strategy Executive to drive forward our efforts across all Safer Gambling communications.With a focus on relevancy and personalisation, you will be part of a team that deliver impactful communications to our customer base to inspire customers and keep them safe,...

  • Cashier - Leeds

    2 weeks ago

    Leeds, Leeds, United Kingdom Grosvenor Casinos Full time

    Cashier - LeedsCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and...

  • Cashier

    2 weeks ago

    Leeds, Leeds, United Kingdom Grosvenor Casino Full time

    Company DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.Our casinos are an exciting and rewarding place to work...

  • Talent Acquisition Partner

    1 month ago

    Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you will doWe have an exciting opportunity for a Talent Acquisition Partner to help us grow our business and drive high volume and velocity recruitment in the UK Customer Experience market. We're looking for an engaging, guiding individual to join a high performing team where there is a real focus on direct hiring.Reporting to the Head of Talent...

  • Senior BI Analyst

    2 months ago

    Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    We are recruiting for a Senior Business Intelligence Analyst to join the Customer BI team. Together with Risk BI we are Customer Tribe BI and work alongside the Customer Tribe to deliver insight and support Customer Experience, Customer Engagement, Core Product, Risk, Safer Gambling, Compliance and AML teams. The Customer Tribe is passionate about delivering...

  • Head of Cdd Operations

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter Entertainment Full time

    The Head of Customer Due Diligence (CDD) is responsible for leading our CDD, Key Account Management (KAM), Risk Management and AML Operations teams within our UK&I gambling brands: Sky Betting & Gaming, Betfair and Paddy Power.What you'll do: You will lead a team of CDD, KAM, and Risk Managed Ops/TLs/Analysts responsible for conducting comprehensive reviews...

  • Call Center Agent, Leeds

    2 weeks ago

    Leeds, Leeds, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Trainee Croupier/host

    2 weeks ago

    Leeds, Leeds, United Kingdom Victoria Gate Casino Full time

    Have you ever dreamed of a job that is a little more exciting than the usual 9-5...A Job where after one year you can work anywhere in the world....A Job for life...Victoria Gate Casino is the 3rd Largest Casino in the UK and our venue offers the very best quality gaming and leisure experience in an environment committed to safer gambling.An exciting...

  • Call Center Agent, Leeds

    2 weeks ago

    Leeds, Leeds, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Call Center Agent, Leeds

    3 weeks ago

    Leeds, Leeds, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Door Supervisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Napoleons Casino Full time

    Napoleons Casino & Restaurant Leeds is looking for an enthusiastic and dedicated full time Door supervisor.Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector.We have a commitment to providing first class venues and outstanding customer...

  • Senior CRM Strategy Executive

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter Entertainment Full time

    Who you'll work with:The Bet CRM Strategy team is responsible for designing the customer communications strategy for our Sportsbook and Sky Games brands.With a focus on relevancy and personalisation, we strive to increase commercial value through incremental improvements utilising detailed test scenarios with clear KPIs and performance analytics.Your role in...

  • Door Supervisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Napoleons Casino Full time

    Napoleons Casino & Restaurant Leeds is looking for an enthusiastic and dedicated full time Door supervisor.Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector.We have a commitment to providing first class venues and outstanding customer...

  • Customer Experience Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter Entertainment Full time

    Hours:20hrs (Weekends and evening) - PermanentSalary:£22,500 pro rataStart date:Induction - Monday 13th MayWe're looking for highly motivated Customer Service Advisors to join the Customer Operations Team.Your role in 'better' Ensuring that our customers are using our products safely and having conversations to ensure that they are utilising our Safer...

  • Customer Experience Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Sky Betting & Gaming Full time

    Start date:Induction - Monday 12th August (must also be available to attend a tech set up appointment Thurs 8th/Fri 9th Aug)We're looking for highly motivated Customer Service Advisors to join the Customer Operations Team.Your role in 'better' Ensuring that our customers are using our products safely and having conversations to ensure that they are utilising...

  • Customer Experience Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter Entertainment Full time

    Salary:£22,500Start date:Induction - Monday 13th May (must also be available to attend a tech set up appointment Thurs 9th/Fri 10th May **)We're looking for highly motivated Customer Experience Advisors to join the Customer Operations Team.What makes our Team stand out are our natural listening and analytical skills. We go above and beyond to hear,...

  • Senior Compliance Oversight Officer

    2 weeks ago

    Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

    Senior Compliance Oversight Officer Your team Reporting to the Compliance Manager – PPB, the Senior Compliance Officer - Oversight (UK&I) is responsible for conducting second line checks of key regulatory Safer Gambling Controls to ensure that the operations team are following agreed processes and that controls are crafted appropriately to mitigate...

  • Lead UX Researcher

    1 month ago

    Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you'll doWe're looking for a Lead UX Researcher to join our super talented Bet Tribe Design team. We design, develop, test, and maintain all of Sky Bet's digital assets. We also run ITV7, Super 6 and Sky Sports Fantasy Football.You'll work collaboratively with the business to create innovative products, applications and software that can handle the...