Head of Cdd Operations

2 weeks ago


Leeds, Leeds, United Kingdom Flutter Entertainment Full time

The Head of Customer Due Diligence (CDD) is responsible for leading our CDD, Key Account Management (KAM), Risk Management and AML Operations teams within our UK&I gambling brands: Sky Betting & Gaming, Betfair and Paddy Power.


What you'll do:

  • You will lead a team of CDD, KAM, and Risk Managed Ops/TLs/Analysts responsible for conducting comprehensive reviews and monitoring of accounts within the KAM and Risk Managed customer bases across UK&I
  • Set the operational strategic direction and vision for the Customer Due Diligence Department
  • Collaborate with crossfunctional teams, including Compliance, SG Strategy, Product, and Customer Operations, to enhance due diligence processes and effectively mitigate risks whilst delivering a bestinclass customer experience.
  • Monitor and evaluate key performance indicators and metrics to assess departmental performance and identify areas for improvement.
  • Build a culture of continuous improvement and learning within the department, encouraging professional development opportunities and knowledgesharing initiatives.

How you'll do it:

  • Significant relevant experience in a risk based operational leadership role at a senior level ideally within a heavily regulated industry.
  • Relevant experience in the fields of CDD/AML/Safer Gambling
  • Operating at a level where communication with senior stakeholders is second nature.
  • Highly analytical and able to communicate complex data into presentable updates that influence senior stakeholders.
  • Experience with managing complex issues / sensitive complaints with customers.
With teams based across Leeds, London, Malta and Dublin, semi-regular travel to these sites will be required

What's on offer
- £/€1,000 learning fund

  • Twiceyearly bonus (with part of it guaranteed)
  • Unlimited Holiday
  • Pension contribution scheme
  • Private healthcare
  • Hybrid Working
  • Access to thousands of Udemy courses
  • Invest via the Company Sharesave Scheme

About Flutter UK & Ireland:

We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment.

Our division operates four of the most popular and trusted brands in the market:
Sky Betting and Gaming, Tombola, Betfair and Paddy Power.


Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like 'cash-out', 'Request a Bet', betting exchanges and free to play games like Soccer Saturday Super 6.


Working Here


Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me


We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.

Find out more about how we co-created our Values with over 10,000+ insights from our people

**If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.
  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom TRCGroup Full time

    Head of Operations – Social CareLeeds £61,000 per annum Benefits include: £3,000 car allowance, 40 days holiday (IBH), continuous development opportunities, flexible working, life insurance and more My client, who is a charity based in the North of England are looking to add 2 excellent Head of Operations to their head office team to oversee a group of...

  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom St Annes Community services Full time

    Job SummaryPosition: Head of Operations (Nursing, Diverse and Complex Needs)Location: Head office in Morley, Leeds with travel across YorkshireSalary: £61,451 per year + £3,000 car allowanceJob Type: Full-Time, PermanentSector: Adult Social CareAbout the CompanySt Annes Community Services is seeking a visionary leader to fill the vital role of Head of...

  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom St Annes Community services Full time

    Job Opportunity: Head of Operations at St Annes Community Services Job Summary: Location: Based in Morley, Leeds with travel to various locations across Yorkshire and North East Salary: £61,451 per annum, plus a £3,000 car allowance Job Type: Full-Time, Permanent Sector: Adult Social Care Join St Annes Community Services and lead as the Head of...

  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom UKIB Full time

    About UK Infrastructure BankWe are the new, government-owned policy bank - launched in June providing £22bn of infrastructure finance and partnering with the private sector and local government to finance a green industrial revolution and drive growth across the country.Job purposeThe Head of Operations & Data has overall responsibility for the operations...


  • Leeds, Leeds, United Kingdom Off the Record Croydon Full time

    Job descriptionAre you ready to lead strategic operations and contracts for a dynamic mental health charity? Off the Record is an award-winning young people's mental health charity offering a range of support services for children and young people across the vibrant and diverse area of London Boroughs of Croydon, Sutton and Merton.We're recruiting a Head of...


  • Leeds, Leeds, United Kingdom Page Executive Full time

    This role is a pivotal leadership position within the Human Resources department, leading an Employee Relations Operations and Case Management division of a FTSE business, operating primarily within the Financial Services sector.The successful candidate will be responsible for driving employee engagement, while ensuring compliance with company policies and...

  • Head of Product

    2 weeks ago


    Leeds, Leeds, United Kingdom Girls Incorporated Of Greater Atlanta Full time

    Head of Product - Customer Safety at Flutter UK & Ireland Operating as part of the Customer Safety Product function, the role of the Head of Product – Customer Safety is to shape the product roadmap that aligns with the UK&I ambition for customer safety and trust. In this role, you will lead a team of product management professionals within the...

  • Head of Safeguarding

    1 month ago


    Leeds, Leeds, United Kingdom Diocese of Leeds Full time

    We are looking for a Head of Safeguarding to join our team.Hours: 35 hours a weekSalary: £52,164The Head of Safeguarding is a senior role responsible for the overall management, development, and strategic direction of the Safeguarding Department. This position plays a critical role in ensuring the safety and well-being of all individuals within the Diocese....

  • Head of Safeguarding

    2 weeks ago


    Leeds, Leeds, United Kingdom Diocese of Leeds Full time

    We are looking for a Head of Safeguarding to join our team.Hours: 35 hours a weekSalary: £52,164The Head of Safeguarding is a senior role responsible for the overall management, development, and strategic direction of the Safeguarding Department. This position plays a critical role in ensuring the safety and well-being of all individuals within the Diocese....

  • Head of Safeguarding

    4 weeks ago


    Leeds, Leeds, United Kingdom Diocese of Leeds Full time

    We are looking for a Head of Safeguarding to join our team.Hours: 35 hours a weekSalary: £52,164The Head of Safeguarding is a senior role responsible for the overall management, development, and strategic direction of the Safeguarding Department. This position plays a critical role in ensuring the safety and well-being of all individuals within the Diocese....


  • Leeds, Leeds, United Kingdom Northern School of Contemporary Dance Full time

    Established in 1985, Northern School of Contemporary Dance (NSCD) is a leading centre for contemporary dance, internationally recognised for the quality of its education and training. Based in Leeds and funded by the Office for Students (OfS), NSCD provides the only such Conservatoire-level Higher Education and training in contemporary dance outside London...

  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom Storm Associates Full time

    Head of Field Operations - EVSalary: £55k per year + benefitsLocation: West Yorkshire (hybrid)Hours: Monday to Friday - 37.5hrs per weekExcellent opportunity to join a well-established and fast-growing organisationOur client is an electric vehicle (EV) charger, full-service supply and installation company based in Yorkshire but operating nationally. As the...


  • Leeds, Leeds, United Kingdom Disabled Workers Co-operative Full time

    Head of Digital and Technical OperationsCompanyName: ScopeJobLocation: London or Leeds / HybridJobStatus: Full TimeJobDescription:Scope is a disability equality charity in England and Wales. We aim for a society where all disabled people enjoy equality and fairness, striving for an equal future. Our Technology Services team is aligned with our Business...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Head of the Marketing Department:Leeds University Business School is one of the most highly regarded UK Business Schools recognised for excellence in research and education. We are looking for an experienced academic who can provide the vision and leadership necessary to manage a programme of strategic development in the Marketing Department. As the Head of...

  • Head of Assurance UKI

    2 weeks ago


    Leeds, Leeds, United Kingdom Window World of Boston Full time

    Head of Assurance at Flutter UK & IrelandLocation: Leeds, Dublin or LondonAbout the Company: Join Flutter UK & Ireland, the largest division of global entertainment giant Flutter, home to known brands like Paddy Power, Betfair, and Sky Betting & Gaming. A workplace where you'll have the opportunity to impact your career, the industry, and your...


  • Leeds, Leeds, United Kingdom North of England Commissioning Support Full time

    NECS Consultancy offers bespoke management consultancy expertise to a range of clients across health and social care, and we are recruiting a Head of our Yorkshire and Humber region to join our consultancy team.As part of our Consultancy Senior Management Team, you will be responsible for both the delivering complex high-quality consultancy services, as well...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Salary G9 (£56,021 to £64,914 p.a.) This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Are you an experienced and influential professional working at executive level with the ability to deliver organisation-wide capital change programmes? Can...

  • Head of Programmes

    2 months ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    The University of Leeds has been chosen by the UK government to lead the National Institute for Health and Care Research (NIHR) Research Delivery Network Coordinating Centre, and will be joined by 12 new Regional Delivery Networks, hosted by NHS organisations across the country to form the NIHR Research Delivery Network. The new NIHR Research Delivery...

  • Head of Programmes

    4 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    The University of Leeds has been chosen by the UK government to lead the National Institute for Health and Care Research (NIHR) Research Delivery Network Coordinating Centre, and will be joined by 12 new Regional Delivery Networks, hosted by NHS organisations across the country to form the NIHR Research Delivery Network. The new NIHR Research Delivery...

  • Head of Operations

    2 weeks ago


    Leeds, Leeds, United Kingdom Jet Aire Services Full time

    This is a senior position responsible for overseeing all operations at the Leeds Depot, consisting of operational managers, drainage engineers, planners, and business admin support. Responsible for all contracts, commercial and private works, liaising with clients ensuring excellence in quality, safety, and customer service.Key Responsibilities: Ensure a...