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Door Supervisor

3 months ago

Leeds, Leeds, United Kingdom Napoleons Casino Full time

Napoleons Casino & Restaurant Leeds is looking for an enthusiastic and dedicated full time Door supervisor.


Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector.

We have a commitment to providing first class venues and outstanding customer service for our clientele. Our Group employs over 650 people across 7 leisure & entertainment businesses.

Job Summary
Have good communication skills and work well within a small enthusiast team and on their own.

To ensure compliance with Legislation and company procedures in respect of LCCP and including Health & Safety in the workplace and public areas at all times.


Main Duties

  • Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering, customer service, and team metrics. To follow immediately instructions from the management team.
  • Be accountable for the efficient management of the entrance/exit to the premises in regards to incoming and outgoing within the club.
  • To be fully conversant and comply with all aspects of Legislation and LCCP including company policy and procedures relating to Health & Safety and security.
  • Be SIA accredited thereby showing knowledge of public safety and security.
  • Have an understanding of current legal restrictions [GDPR] and Data Protection.
  • Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions.
  • Values and personally demonstrates behaviours that support and encourages inclusion and diversity.
  • Show patience and the ability to remain calm in stressful situations utilising your customer service skills, dealing with conflict appropriately as per your training.
  • Excellent communication skills both verbal and nonverbal to both internal and external individuals, always being thorough and paying attention to detail.
  • Be able to patrol both within the Casino and externally and the ability to identify issues before they escalate thereby protecting the premises, staff and customers.
  • Knowledge of first aid.
  • Ensure that you are dressed correctly to satisfy requirements in accordance with company policy.

Person Specification:

  • Able to work on own initiative as well as part of a team.
  • Must be willing to work varied shifts and follow instruction.
  • Good communication skills are essential.
  • SIA accredited

In return we will offer the successful applicant:

  • Salary starts from £26'520
  • Straight shifts
  • 40hour week 4 shifts over 7days. Shifts will include evenings and weekends and will involve some late finishes.
  • 22 days holiday
  • Late night subsidised taxis home
  • Chance of progression
  • Great team environment
  • Free staff meals whilst on duty
  • Company pension scheme

Applicants must be over 18 years old and able to demonstrate that they are able to work in the United Kingdom.

Job Types:
Full-time, Permanent

Salary:
From £12.75 per hour

Benefits:

  • Discounted or free food
  • Free or subsidised travel
  • Onsite parking

Schedule:

  • 10 hour shift

Supplemental pay types:

  • Tips

Licence/Certification:

  • SIA Badge (required)

Work Location:
In person