Call Handler
2 weeks ago
Job summary
Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough.
The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment. We currently have hours available based at Vancouver House in Kings Lynn, with call handling being the principal aspect of the role. The service operates Monday - Friday which includes 2 longer days till
We are looking for a motivated & enthusiastic Call Handler & Administrator with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team.
Please note that due to the variety of contacts you may provide it cannot be guaranteed that the recruitment process will be managed exclusively within the NHS email system. Please ensure that all the details you provide on your application form are correct.
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Main duties of the job
The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
Provide administration support to the iCaSH Service secretaries if required.
We are committed to safeguarding & promoting the welfare of children, young people & vulnerable adults expecting all staff to share this commitment. As part of our safe recruitment practice & selection process you will be required to undergo a DBS check.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job descriptionJob responsibilities
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
When required, take bookings for meeting rooms.
Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.
Provide administration support to the iCaSH Service secretaries if required.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
Person SpecificationQualifications and Training
Essential
Competent operator of computers and software Educated to GCSE level English and Maths or equivalentExperience
Essential
Experience of working in a constantly changing environment Proven experience of using Microsoft OfficeDesirable
Experience in NHS or Healthcare clinicSkills
Essential
Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead. Excellent communication skills Working with sensitive information and protecting confidentiality-
Call Handler
2 weeks ago
King's Lynn, Norfolk, United Kingdom Cambridgeshire Community Services NHS Trust Full timeCambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough.The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn...
-
Service Coordinator
2 days ago
King's Lynn, Norfolk, United Kingdom LIBRA RECRUITMENT Full timeMy Client based in Kings Lynn is looking for a Service Coordinator to join their team.This role involves tasks such as registering service calls, handling customer inquiries, and assigning work to Engineers.Day to day responsibilities of the Service Coordinator role include:Cost and complete engineers worksheet after service calls.Process incoming invoices...
-
Service Coordinator
2 weeks ago
King's Lynn, Norfolk, United Kingdom 3Sixty Resourcing Ltd Full timeService CoordinatorFull time, PermanentKings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits In a nutshell... Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to completion....
-
Service Coordinator
2 weeks ago
King's Lynn, Norfolk, United Kingdom 3 Sixty Resourcing Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefitsIn a nutshell... Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Administration Assistant
3 weeks ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeCambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk, Peterborough & Suffolk. The service delivers care specifically to meet the needs of its diverse population. The Norfolk service is community based with three main clinics in Norwich, Great...
-
Call Handler
7 days ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeCambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough. The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King’s...
-
Call Handler
1 month ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob summary Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough. The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great...
-
Call Handler
4 weeks ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob summary Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough. The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great...
-
Administration Assistant
3 months ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAct as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations...
-
Call Handler
1 month ago
King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAct as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom Reed Business Support Full timeREED are working with an organisation in King's Lynn, recruiting the position of **Service Coordinator**, to join the team on a fixed term contract for around 9-12 months. Your normal hours of work are from 8.30 am to 5 pm, Monday to Friday inclusive with a one hour lunch break per day. There is a rota to cover the early and late shift; Early shift 08:00 to...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom LIBRA RECRUITMENT Full timeMy Client based in Kings Lynn is looking for a Service Coordinator to join their team. This role will be mainly registering service calls and dealing with all customer enquires as well as allocating work to Engineers. Day to day responsibilities of the Service Coordinator role include: Cost and complete engineers worksheet on completion of service...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom LIBRA RECRUITMENT Full timeMy Client based in Kings Lynn is looking for a Service Coordinator to join their team. This role will be mainly registering service calls and dealing with all customer enquires as well as allocating work to Engineers. Day to day responsibilities of the Service Coordinator role include: Cost and complete engineers worksheet on completion of service...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
2 weeks ago
King's Lynn, United Kingdom 3Sixty Resourcing Ltd Full timeService CoordinatorFull time, PermanentKings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to completion....
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom 3 Sixty Resourcing Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom 3 Sixty Resourcing Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom LIBRA RECRUITMENT Full timeMy Client based in Kings Lynn is looking for a Service Coordinator to join their team. This role will be mainly registering service calls and dealing with all customer enquires as well as allocating work to Engineers. Day to day responsibilities of the Service Coordinator role include: Cost and complete engineers worksheet on completion of service...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom LIBRA RECRUITMENT Full timeMy Client based in Kings Lynn is looking for a Service Coordinator to join their team. This role will be mainly registering service calls and dealing with all customer enquires as well as allocating work to Engineers. Day to day responsibilities of the Service Coordinator role include: Cost and complete engineers worksheet on completion of service...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService Coordinator Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
4 weeks ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService CoordinatorFull time, PermanentKings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell…Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
-
Service Coordinator
1 month ago
King's Lynn, United Kingdom 3sixty Resourcing Ltd Full timeService CoordinatorFull time, PermanentKings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell…Our client is a leading manufacturer who provide product solutions to businesses across the UK and overseas. They are the leaders in innovation, and design concepts through to...
